Derek McNaughton in

Derek McNaughton

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Head of Customer Care at OVO
📍 Airdrie, Scotland, United Kingdom

Derek McNaughton is the Head of Customer Care at OVO, bringing over 14 years of experience within the energy industry. He is a strategic leader focused on managing large teams in high-demand contact centers, creating rewarding cultures, and developing talent. He is also a Certified Scrum Product Owner.

His teams recent efforts were recognized when they won European Contact Centre of the Year, an achievement he celebrated as a proud moment for the amazing job his team does every day.

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Current Role
Head of Customer Care
Location
Airdrie, Scotland, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Derek cares about

Contact Centre Excellence
His team was recognized as the European Contact Centre of the Year, highlighting his focus on top-tier performance and operational success in customer service.
People-Centric Leadership
Passionate about talent development and creating a rewarding culture, with a strategy that places people and customers at its heart. Colleagues refer to him as a "coach, manager & leader".
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Career

Work history

1-2025
Head of Customer Care
OVO
4-2022 - 1-2025
Zero Carbon Living Group Lead
OVO
2-2021 - 5-2022
Commercial Operations Manager
SSE-OVO
10-2016 - 2-2021
Operations Manager
SSE plc
7-2015 - 10-2016
Coaching Manager
SSE plc
In the press

Media appearances

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Education
Education details unavailable
Caldervale High
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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