Derek McNaughton

Go-getter
DISC Type : d

Head of Customer Care at OVO

Airdrie, Scotland, United Kingdom

Overview

Derek McNaughton is the Head of Customer Care at OVO, bringing over 14 years of experience within the energy industry. He is a strategic leader focused on managing large teams in high-demand contact centers, creating rewarding cultures, and developing talent. He is also a Certified Scrum Product Owner.

His teams recent efforts were recognized when they won European Contact Centre of the Year, an achievement he celebrated as a proud moment for the amazing job his team does every day.

Personality Overview

Fast-Paced

Direct & Candid

Decisive

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

Contact Centre Excellence
His team was recognized as the European Contact Centre of the Year, highlighting his focus on top-tier performance and operational success in customer service.
People-Centric Leadership
Passionate about talent development and creating a rewarding culture, with a strategy that places people and customers at its heart. Colleagues refer to him as a "coach, manager & leader".
Zero-Carbon Transition
Previously served as Zero Carbon Living Group Lead at OVO and has promoted new products aimed at helping customers plan their future energy transition.

Media Appearances

Derek has no verified media appearances

Work History

1-2025
Head of Customer Care at OVO
4-2022 - 1-2025
Zero Carbon Living Group Lead at OVO
2-2021 - 5-2022
Commercial Operations Manager at SSE-OVO
10-2016 - 2-2021
Operations Manager at SSE plc
7-2015 - 10-2016
Coaching Manager at SSE plc

Education

Education details unavailable from Caldervale High

More Information

Social Presence :

Prographics :

Exp : N/A Location : Airdrie, Scotland, United Kingdom Job Level : N/A Designation : Head of Customer Care at OVO
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Insights For Selling To Derek

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Stress on the business value that your product offers
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Derek is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Derek

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Derek move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Derek take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Derek

Personality Compatibility


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