Derek McNaughton
Go-getter · DISC type dDerek McNaughton is the Head of Customer Care at OVO, bringing over 14 years of experience within the energy industry. He is a strategic leader focused on managing large teams in high-demand contact centers, creating rewarding cultures, and developing talent. He is also a Certified Scrum Product Owner.
His teams recent efforts were recognized when they won European Contact Centre of the Year, an achievement he celebrated as a proud moment for the amazing job his team does every day.
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They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact. They respond well to confident salespeople.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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