Derrick Brewer-Dalziel

Observer
DISC Type : ic

Customer Experience Director at Ruby Energy

Preston, England, United Kingdom

Overview

Derrick Brewer-Dalziel is a target-driven Customer Experience Director at Ruby Energy, specializing in client interaction and business development. An experienced contact center professional, he is passionate about coaching teams to deliver world-class service and is a confident user of Microsoft Office with strong communication skills.

Outside of his professional life, Derrick is a dedicated runner, using the sport to manage stress and monitor his physical progress. He is motivated by his family and candidly shares his experiences supporting his son, drawing strength and perspective from personal challenges.

He finds that running helps him navigate the stresses of advocating for his son with special educational needs.

Personality Overview

Value Driven

Example Seeker

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Customer Experience
As the Customer Experience Director, his entire role is centered on driving a culture of quality and delivering exceptional service to clients.
Team Development
He explicitly states that he enjoys coaching and developing teams in fast-paced, target-driven environments to help them succeed.
Running for Wellness
He frequently posts about his running journey, tracking his heart rate and pace, and using it as a positive outlet for stress relief.

Media Appearances

Derrick has no verified media appearances

Work History

6-2025
Customer Experience Director at Ruby Energy
10-2022 - 8-2025
Head of Customer Experience at Ruby Energy
10-2019 - 10-2022
Head of Vendor and Resource Management at Ruby Energy
9-2014 - 8-2018
Manager at Hinduja Global Solutions Ltd
3-2011 - 8-2014
Branch Manager - Regional Manager in Development at Cash Store Financial

Education

2004 - 2005
NVQ L2 from Preston College
1997 - 2002
High School from Ashton High School

More Information

Social Presence :

Prographics :

Exp : 18 Location : Preston, England, United Kingdom Job Level : Mid-senior Designation : Customer Experience Director at Ruby Energy
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Insights For Selling To Derrick

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Derrick is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Derrick

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Derrick move?

  • They like to analyze well and then make their decisions.
  • Can Derrick take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Derrick

Personality Compatibility


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