Dhananjayan M

Captain
DISC Type : DS

Sr VP at Axis Bank

India

Overview

Dhananjayan M is a senior banking professional with 20 years of experience, currently serving as Sr VP at Axis Bank. A former CEO and long-time Citibanker, he has held strategic roles including Principal Nodal Officer to the RBI. He is known as a practical leader with deep expertise in customer experience and digital banking.

Beyond his core profession, Dhananjayan is actively engaged in his community. He participates in civic discussions on topics like urban sustainability in Bengaluru and frequently attends major industry conclaves. His engagement with academic institutions highlights an interest in bridging industry with the next generation of talent.

He was appointed the National Chairman for Foreign Trade and Foreign Investments by the Asian-African Chamber of Commerce and Industries.

Personality Overview

Dynamic But Sincere

Planner & Achiever

Output-Driven

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Experience
A core focus throughout his career, serving as Head of Customer Service, and a primary research area for his Doctorate in Business Administration.
Digital Banking
Highlighted as a key area of knowledge, complementing his deep expertise in customer experience and strategy within the modern banking sector.
Banking Regulation
Served as a key liaison between Citibank and the Reserve Bank of India (RBI), demonstrating deep expertise in high-level regulatory affairs.

Media Appearances

Dhananjayan has no verified media appearances

Work History

4-2024
Sr VP at Axis Bank
2-2021 - 4-2024
Chief Executive Officer & Executive Director at Acemanbas group of companies
2-2023 - 2-2024
Director Strategy and Business Development at KGiSL MicroCollege
1-2016 - 1-2021
Vice President - Client experience at Citibank India
4-2012 - 1-2016
AVP Service Head South at Citibank India

Education

2000 - 2002
Master of Business Administration - MBA from Maharishi International University

More Information

Social Presence :

Prographics :

Exp : 22 Location : India Job Level : Leadership Designation : Sr VP at Axis Bank
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Insights For Selling To Dhananjayan

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dhananjayan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Dhananjayan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Dhananjayan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Dhananjayan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Dhananjayan

Personality Compatibility


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