Diana Tonus in

Diana Tonus

Trailblazer · DISC type DI
Senior Manager, Customer Experience at Toronto Hydro
📍 Canada

Diana Tonus is the Senior Manager of Customer Experience at Toronto Hydro, bringing over two decades of expertise in customer strategy and operational excellence. She provides strategic direction for the Contact Centre and Customer Modernization teams. She holds an Honours degree from York University and a certificate in Human Resources.

Diana was named one of the Top 50 Managers in Canada and received a clients "Excellence in Customer Service" award four years in a row.

Read the full overview →
Experience
7 Years
Current Role
Senior Manager, Customer Experience
Job Level
Middle
Location
Canada
Personality Overview

How Diana shows up

Informal
Charismatic
Values Relationships

They are charming and have the ability to align others behind their decisions. They respond better to a combination of speed and relationship. They are more likely to be open to unproven but exciting technologies.

Priorities

Topics Diana cares about

Customer Experience Strategy
Her core focus is on enhancing customer interactions and modernizing processes to elevate the customer journey at Toronto Hydro.
Operational Excellence
A key theme in her career, she has a proven track record of driving operational efficiency and service excellence in large-scale customer service environments.
+4 more topics Login to view topics
Career

Work history

8-2018
Senior Manager, Customer Experience
Toronto Hydro
8-2018
Director, Service Delivery
Morneau Shepell
Director, Service Delivery
AonHewitt
Director, Customer Service
AonHewitt
Manager Customer Service
AonHewitt
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Honours
York University
Certificate in Human Resources
Humber College
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

More profiles

Discover additional public profiles from our index.

Tim Conti
Tim Conti
Vice President of Channel Sales
CompassMSP
JD
Jennifer Daniels
Executive Leader | Builder of High-Performing Teams | Passionate About Sustainability
Open to New Opportunities
PR
patricia ramos roche3
--
 Judi McLane-Neeld
Judi McLane-Neeld
Director of Major Gifts & Planned Giving
St. John Neumann Catholic High School
Unlock the full playbookSee exactly how to sell to Diana. Free, 10 seconds.