Diana Tonus in

Diana Tonus

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Senior Manager, Customer Experience at Toronto Hydro
📍 Canada

Diana Tonus is the Senior Manager of Customer Experience at Toronto Hydro, bringing over two decades of expertise in customer strategy and operational excellence. She provides strategic direction for the Contact Centre and Customer Modernization teams. She holds an Honours degree from York University and a certificate in Human Resources.

Diana was named one of the Top 50 Managers in Canada and received a clients "Excellence in Customer Service" award four years in a row.

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Experience
7 Years
Current Role
Senior Manager, Customer Experience
Job Level
Middle
Location
Canada
Personality Overview

How Diana shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Diana cares about

Customer Experience Strategy
Her core focus is on enhancing customer interactions and modernizing processes to elevate the customer journey at Toronto Hydro.
Operational Excellence
A key theme in her career, she has a proven track record of driving operational efficiency and service excellence in large-scale customer service environments.
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Career

Work history

8-2018
Senior Manager, Customer Experience
Toronto Hydro
8-2018
Director, Service Delivery
Morneau Shepell
Director, Service Delivery
AonHewitt
Director, Customer Service
AonHewitt
Manager Customer Service
AonHewitt
In the press

Media appearances

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Education
Honours
York University
Certificate in Human Resources
Humber College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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