Diane Da Rocha

Questioner
DISC Type : c

Head of Risk & Operations, People & Communication at icare NSW

New South Wales, Australia

Overview

Diane Da Rocha is the Head of Risk & Operations for People & Communication at icare NSW, bringing extensive experience in talent management. She specializes in succession planning, talent development programs, and fostering continuous learning. She is also a certified LSI and Hogan Practitioner.

Passionate about people, Diane made a deliberate career change from being an Executive Assistant to focus on Human Resources. She is a committed advocate for diversity and inclusion, with a particular interest in supporting women with intersectional identities and driving employee engagement.

After a long career as an EA, she successfully pivoted into the world of HR to focus on people development.

Personality Overview

Systematic

Value Seeker

Not Easily Convinced

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Strategic Talent Development
Her entire career at icare NSW and QBE Insurance has been focused on creating and implementing talent strategies, succession plans, and development programs.
Diversity and Inclusion
She previously held a role as a Talent and Inclusion Consultant and has shown public support for advancing women with intersectional identities.
People Risk & Operations
Her current role as a department head at icare NSW involves overseeing the intersection of risk management and human resources operations.

Media Appearances

Diane has no verified media appearances

Work History

10-2024
Head of Risk & Operations, People & Communication at icare NSW
10-2022 - 10-2024
Talent Development Lead at icare NSW
1-2021 - 1-2023
Talent Specialist at QBE Insurance at QBE Insurance
6-2019 - 1-2021
Talent and Inclusion Consultant at QBE Insurance
8-2018 - 5-2019
HR Co-ordinator at QBE Insurance

Education

Bachelor’s Degree from IMM

More Information

Social Presence :

Prographics :

Exp : 15 Location : New South Wales, Australia Job Level : Mid-senior Designation : Head of Risk & Operations, People & Communication at icare NSW
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Insights For Selling To Diane

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Diane is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Diane

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Diane move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Diane take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Diane

Personality Compatibility


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