Diane Gray in

Diane Gray

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Director, Digital Experience and Engagement at LAM Technology
📍 Washington DC-Baltimore Area, United States

A customer experience guru with over 25 years of industry experience, Diane Gray specializes in translating complex technology choices like CCaaS and UCaaS into valuable business solutions. Colleagues describe her as a "strong", "dynamic", and "highly skilled" leader, and she is certified in the Fundamentals of AI for Customer Contact Leaders.

Diane has stated that POTS (Plain Old Telephone Service) decommissioning is the "Y2K of 2026, " highlighting its urgency.

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Experience
33 Years
Current Role
Director, Digital Experience and Engagement
Job Level
Mid-senior
Location
Washington DC-Baltimore Area, United States
Personality Overview

How Diane shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Diane cares about

CX Transformation
Her entire career is focused on being a "Customer Experience Guru" and "Transformation Evangelist, " helping clients improve their customer interactions through technology.
Contact Center AI
Identifies as an "Agentic AI Specialist" and holds a certification in "Fundamentals of AI for Customer Contact Leaders, " showing a focus on intelligent contact center solutions.
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Career

Work history

3-2022
Director, Digital Experience and Engagement
LAM Technology
6-2020 - 3-2022
Director of Professional Services
8x8
4-2019 - 6-2020
Regional Manager, Professional Services
8x8
12-2018 - 4-2019
Senior Project Manager
8x8
4-2017 - 12-2018
Professional Services Enterprise Project Manager
RingCentral
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1986 - 1989
Education details unavailable
Center for the Media Arts
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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