Diego Alejandro Ortiz Arias
Login to view DISC.Diego is the Head of Customer Service and Sales at Banco Falabella Colombia, with over eight years of experience in the financial and contact center sectors. An Industrial Engineer with a recent MBA, he is an expert in designing strategies that enhance customer experience, increase sales, and optimize profitability.
He is committed to continuous professional development, recently completing his Masters in Business Administration to strengthen his strategic leadership skills. Diego also shows a keen interest in the strategies of major global brands like adidas and The Coca-Cola Company and appears to support the Colombian national football team.
He recently participated in the GOXperience 2025 international congress to learn new ways to build memorable customer experiences.
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