DIEGO FERREIRA DUARTE

Sharpshooter
DISC Type : CD

Analista Senior de Suporte Técnico (Technical Support Engineer 2) - Storage at Dell Technologies

Rio Grande do Sul, Brazil

Overview

Diego Ferreira Duarte is a Senior Technical Support Engineer at Dell Technologies, specializing in enterprise storage solutions. He is currently advancing his expertise by pursuing a Masters degree in Computer Science at the Universidade Federal do Rio Grande do Sul. Colleagues describe him as analytical, agile, and highly competent in his field.

He holds several recent certifications, including Dell GenAI Foundations and Data Center Virtualization 2024, highlighting his commitment to learning emerging technologies.

Unique Fact: Diego is concurrently working in a senior technical role while pursuing an advanced academic degree in computer science.

Personality Overview

Thorough Evaluator

ROI Driven

Fast But Analytical

They are less concerned about the product and more about its potential impact.  They like to stay in control of the negotiation or defining of the terms. They prefer to move quickly, and expect the same from others.

Topics They Care About

Enterprise Storage
His core specialty at Dell Technologies involves providing senior-level technical support for enterprise storage equipment, including Dell PowerVault systems.
Generative AI
Recently obtained the "Dell GenAI Foundations" certification, indicating a proactive interest in the applications and principles of generative artificial intelligence.
Data Center Virtualization
Holds a 2024 certification in Data Center Virtualization, showing he is current with modern infrastructure technologies and cloud environments.

Media Appearances

DIEGO has no verified media appearances

Work History

11-2020
Analista Senior de Suporte Técnico (Technical Support Engineer 2) - Storage at Dell Technologies
8-2018 - 11-2020
Técnico de suporte em TI at Defensoria Pública do Estado do Rio Grande do Sul
1-2018 - 8-2018
Analista de suporte técnico at InterOp
12-2016 - 1-2018
Analista de Suporte Técnico Empresarial at Hardlink
10-2011 - 11-2016
Analista de Suporte Técnico Enterprise at Dell

Education

Tecnólogo em Sistemas para Internet from IFRS
2016 - 2019
Tecnólogo em Redes from SENAI RS

More Information

Social Presence :

Prographics :

Exp : 14 Location : Rio Grande do Sul, Brazil Job Level : Middle Designation : Analista Senior de Suporte Técnico (Technical Support Engineer 2) - Storage at Dell Technologies
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Insights For Selling To DIEGO

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Be respectful but crisp
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with DIEGO is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from DIEGO

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will DIEGO move?

  • If convinced, they can reach decisions quite fast.
  • Can DIEGO take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And DIEGO

Personality Compatibility


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