Guilherme Priebe

Researcher
DISC Type : Cs

Analista de suporte sênior at Dell Technologies

São Leopoldo, Rio Grande do Sul, Brazil

Overview

Guilherme is a Senior Technical Support analyst at Dell Technologies with a background in Java, C++, and Android programming. A graduate of Unisinos, he recently earned certifications in Dell GenAI Foundations and CompTIA A+, showcasing his commitment to continuous learning in the IT field.

Beyond his technical role, Guilherme identifies as a marketer and social media strategist. He describes himself as a self-taught individual who thrives on encountering new challenges and finding innovative solutions, blending analytical skills with a creative mindset.

He uniquely combines his senior IT support career with a passion for marketing and social media.

Personality Overview

Self-Disciplined

Perfectionist

Process Focused

Being observant comes to them naturally.  They tend to be clear about their needs and limitations and are unlikely to promise too much. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Generative AI
He recently earned the "Dell GenAI Foundations" certification, showing a current interest in this emerging technology.
Professional Development
Actively pursues and shares his new certifications, like CompTIA A+, indicating a strong focus on continuous learning and skill enhancement.
IT Support
His career is centered on technical support, progressing from helpdesk roles to a senior analyst position at Dell Technologies.

Media Appearances

Guilherme has no verified media appearances

Work History

6-2023
Analista de suporte sênior at Dell Technologies
10-2022 - 6-2023
Senior Bilingual Service Desk Analyst at HCLTech
2-2021 - 6-2023
Analista de helpdesk bilíngue at HCLTech
5-2014 - 2-2021
Assistente técnico at Tmt Informatica

Education

3-2025 - 3-2026
Pós-graduação Lato Sensu from UniRitter
2019 - 2022
Graduação from Unisinos

More Information

Social Presence :

Prographics :

Exp : 11 Location : São Leopoldo, Rio Grande do Sul, Brazil Job Level : N/A Designation : Analista de suporte sênior at Dell Technologies
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Insights For Selling To Guilherme

During A Call Or A Meeting

DO's

  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Don’t overhype the product/pitch, keep it measured
  • Avoid emotional and informal language, stay objective and to the point instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Guilherme is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Guilherme

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Guilherme move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Guilherme take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Guilherme

Personality Compatibility


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