Roger Bassan

Evaluator
DISC Type : CDS

Analista Sênior de Suporte Técnico Empresarial at Dell Technologies

Porto Alegre, Rio Grande do Sul, Brazil

Overview

Roger Bassan is a Senior Enterprise Technical Support Analyst at Dell Technologies with extensive experience in Dell EMC storage solutions, virtualization, and cloud platforms like Azure and AWS. Educated in IT Security at Unisinos, he holds certifications in VMware and as a Specialist Implementation Engineer for Dells SC Series storage.

A former colleague praised him as a determined, proactive, and dedicated team player who consistently seeks the best solutions for customers and the company.

Personality Overview

Hard To Convince

Quality Focused

Thorough Evaluator

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Dell EMC Storage
As a senior analyst, he provides enterprise support for a range of Dell storage products, including PowerStore, Unity, and SC Series, and holds a specialist certification.
Cloud Infrastructure
He has hands-on experience migrating and managing services in both Azure and AWS, a key part of his background in network administration and technical consulting.
Data Virtualization
His expertise covers both VMware and Hyper-V environments, supported by a foundational certification in VMware vSphere 6. 7.

Media Appearances

Roger has no verified media appearances

Work History

12-2018
Analista Sênior de Suporte Técnico Empresarial at Dell Technologies
8-2017 - 11-2018
Administrador de Redes PL at Processor
7-2011 - 7-2017
Administrador de Redes Jr. at Processor
10-2010 - 8-2011
Técnico de Campo Pleno at Processor
Suporte Help Desk at Unimed Porto Alegre

Education

2007 - 2016
Segurança de TI from Unisinos

More Information

Social Presence :

Prographics :

Exp : 15 Location : Porto Alegre, Rio Grande do Sul, Brazil Job Level : N/A Designation : Analista Sênior de Suporte Técnico Empresarial at Dell Technologies
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Insights For Selling To Roger

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Roger is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Roger

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Roger move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Roger take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Roger

Personality Compatibility


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