Dilipan Ramakrishnan

Questioner
DISC Type : c

Senior Director, Professional Services at Freshworks

Bengaluru, Karnataka, India

Overview

Dilipan is the Senior Director of Professional Services and Head of APMEA at Freshworks. An MBA graduate from UC Berkeley, he has a proven track record of delivering complex systems to Fortune 100 companies across the retail, media, and energy sectors.

He is a firm believer in lifelong learning and values professional development. During a recent relocation, he prioritized spending quality time and having fun with his family.

He has unique global experience leading cross-functional teams in the USA, UK, Japan, and India.

Personality Overview

Price-Sensitive

Systematic

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. They prefer to fully evaluate every situation.

Topics They Care About

Integrated IT Management
He is focused on building a compelling ITSM, ITAM, and ITOM solution for customers at Freshworks.
Digital Transformation
Holds a specific certification in Digital Transformation, covering AI, IoT, Cloud, and Blockchain.
Global Delivery Models
Has extensive experience leading teams across the US, UK, Japan, and India, specializing in the onsite-offshore model.

Media Appearances

Dilipan has no verified media appearances

Work History

3-2023
Senior Director, Professional Services at Freshworks
5-2021 - 3-2023
Director - Head of Professional Services & Customer Engineering at Freshworks
10-2020 - 5-2021
Director, Projects at Larsen & Toubro
11-2019 - 9-2020
Relocation at Freelance
10-2012 - 11-2019
Associate Director, Projects at Cognizant Technology Solutions

Education

MBA from University of California, Berkeley, Haas School of Business
B. Tech from Mahatma Gandhi University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Bengaluru, Karnataka, India Job Level : Senior Designation : Senior Director, Professional Services at Freshworks
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Insights For Selling To Dilipan

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dilipan is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Dilipan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Dilipan move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Dilipan take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Dilipan

Personality Compatibility


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