Dilipkumar Khandelwal

Examiner
DISC Type : cs

Chief Customer Officer at Celonis

India

Overview

Dilip is the Chief Customer Officer at Celonis, leveraging over 20 years of experience leading global technology organizations at Deutsche Bank and SAP. He has a proven track record of driving innovation and scaling global teams, holding leadership roles such as Global CIO at Deutsche Bank and President of SAP HANA Enterprise Cloud.

Beyond his corporate roles, Dilip is a founder of Plaksha University, a technology-focused institution in India. He is a passionate angel investor and mentor, having invested in over 70 early-stage technology companies. He follows sports and enjoys gardening with his family during weekends.

Unique fact: Dilip was instrumental in setting up SAPs Startup Accelerator program in Bangalore, reflecting his long-standing commitment to nurturing new entrepreneurs.

Personality Overview

Process Oriented

Status Quo Seeker

Late Adopter

Being observant comes to them naturally.  They are thorough and always follow a systematic approach. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

AI in Business
His current role at Celonis focuses on helping customers achieve measurable value from AI using Process Intelligence. He is passionate about how AI can deliver tangible business outcomes.
Startup Investing
As a partner at his family office, Raadiv Advisors, he has invested in over 70 early-stage tech companies and is a limited partner in venture funds like Stellaris and Fireside.
Technology Education
He is a founder of Plaksha University, a private university focused on reimagining technology education and research to solve real-world challenges.

Media Appearances

Celonis appoints ex‑SAP exec Dilipkumar Khandelwal as Chief Customer Officer. Featured in Economic Times

See Now

Why Celonis' new Chief Customer Officer believes AI will drive top‑line growth, not just cost savings. Featured in Diginomica

See Now

Dilip Khandelwal, Celonis | Celosphere 2025. Featured in YouTube

See Now

Work History

7-2025
Chief Customer Officer at Celonis
7-2025
Chairman of Celonis Advisory Board India at Celonis
7-2021 - 6-2025
MD and CEO, Deutsche India at Deutsche Bank
2020
Founder at Plaksha University
12-2019
Global CIO , Corporate functions at Deutsche Bank

Education

Global Leadership Program from INSEAD
MBA from Indian School of Business
Bachelor of Engineering from VESIT, University of Mumbai
AMP from Harvard Business School

More Information

Social Presence :

Prographics :

Exp : 26 Location : India Job Level : Leadership Designation : Chief Customer Officer at Celonis
URL has been copied!

Insights For Selling To Dilipkumar

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dilipkumar is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Dilipkumar

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Dilipkumar move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Dilipkumar take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Dilipkumar

Personality Compatibility


Other Celonis Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.