Dinesh Paul in

Dinesh Paul

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Process Manager at eClerx
📍 Hyderabad, Telangana, India

Dinesh Paul is an IT Analyst and Process Manager at eClerx, specializing in IT Service Management (ITIL). He leverages extensive experience in proactive monitoring with Dynatrace, Splunk, and ELK to optimize system reliability. Dinesh holds a Bachelor of Engineering from SDM College of Engineering & Technology, Dharwad.

He designed automation workflows using Shell scripting and SQL that successfully cut incident resolution times by 15%.

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Experience
13 Years
Current Role
Process Manager
Job Level
Middle
Location
Hyderabad, Telangana, India
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Dinesh cares about

IT Service Management
His entire role and headline are centered around ITIL principles for incident, problem, and change management.
Proactive System Monitoring
Has hands-on experience integrating and using Dynatrace, Splunk, and the ELK Stack to prevent system issues.
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Career

Work history

10-2025
Process Manager
eClerx
8-2021 - 9-2025
Technical Support Lead
Tata Consultancy Services
1-2015 - 7-2021
Senior Software Engineer
Tech Mahindra
7-2012 - 12-2014
Associate Software Engineer
Tech Mahindra
In the press

Media appearances

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Education
2007 - 2011
Bachelor of Engineering - BE
sdmcet dharwad
Bachelor of Engineering - BE
SDM College of Engg & Tech , Dharwad
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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