Dinesh Paul

Examiner
DISC Type : cs

Process Manager at eClerx

Hyderabad, Telangana, India

Overview

Dinesh Paul is an IT Analyst and Process Manager at eClerx, specializing in IT Service Management (ITIL). He leverages extensive experience in proactive monitoring with Dynatrace, Splunk, and ELK to optimize system reliability. Dinesh holds a Bachelor of Engineering from SDM College of Engineering & Technology, Dharwad.


He designed automation workflows using Shell scripting and SQL that successfully cut incident resolution times by 15%.

Personality Overview

Unexpressive

Late Adopter

Tough To Convince

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They do not like taking risks at all and go for proven options in the end. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

IT Service Management
His entire role and headline are centered around ITIL principles for incident, problem, and change management.
Proactive System Monitoring
Has hands-on experience integrating and using Dynatrace, Splunk, and the ELK Stack to prevent system issues.
Process Automation
Utilizes Shell scripting, PowerShell, and SQL to build automation workflows, reducing resolution times and manual effort.

Media Appearances

Dinesh has no verified media appearances

Work History

10-2025
Process Manager at eClerx
8-2021 - 9-2025
Technical Support Lead at Tata Consultancy Services
1-2015 - 7-2021
Senior Software Engineer at Tech Mahindra
7-2012 - 12-2014
Associate Software Engineer at Tech Mahindra

Education

2007 - 2011
Bachelor of Engineering - BE from sdmcet dharwad
Bachelor of Engineering - BE from SDM College of Engg & Tech , Dharwad

More Information

Social Presence :

Prographics :

Exp : 13 Location : Hyderabad, Telangana, India Job Level : Middle Designation : Process Manager at eClerx
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Insights For Selling To Dinesh

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dinesh is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Dinesh

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Dinesh move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Dinesh take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Dinesh

Personality Compatibility


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