Dolly Tejwani

Visionary
DISC Type : Ds

Director of Customer Operations at Napo Pet Insurance

London Area, United Kingdom

Overview

Dolly Tejwani is a customer operations leader with over 15 years of experience at Amazon, Medallia, and high-growth startups like Napo Pet Insurance. She specializes in transforming customer support functions into high-efficiency operations using AI, automation, and continuous improvement frameworks. People who have worked with her describe her as reliable with strong analytical skills.

Outside of her professional life, Dolly appears to have a strong interest in personal well-being and mindfulness. She has engaged with teachings on healing, peace, and self-love, and is a proponent of being meditative in her approach to daily activities, including Reiki and guided meditation.

Unique Fact: She has a proven track record of reducing claims processing times from six weeks down to just three days.

Personality Overview

Direct & Assertive

Objective Evaluator

Goal-Oriented

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Scaling Customer Ops
Her career is focused on building and optimizing customer operations, successfully spearheading efficiency goals and transforming cost centers into high-performing functions.
AI-driven Automation
She leverages AI and automation to drive productivity, redesigning chatbots and implementing AI trainers to deliver exceptional customer service and satisfaction.
Continuous Improvement
An expert in Six Sigma and Lean methodologies, she consistently applies these frameworks to improve metrics, operational discipline, and team performance.

Media Appearances

Dolly has no verified media appearances

Work History

2-2025 - 10-2025
Director of Customer Operations at Napo Pet Insurance
2-2024 - 2-2025
Head of Customer Operations at Napo Pet Insurance
8-2023 - 1-2024
Director of Customer Support Operations at Slice Mobile
9-2021 - 3-2023
Head of Contact Us Experience - Canada CX at Amazon
3-2020 - 8-2021
Text Analytics and Social Senior Program Manager | Professional Services at Medallia

Education

MS from Indiana University - Kelley School of Business
2004 - 2008
Bachelors from Maharashtra Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 10 Location : London Area, United Kingdom Job Level : N/A Designation : Director of Customer Operations at Napo Pet Insurance
URL has been copied!

Insights For Selling To Dolly

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • During followups, use phone or text if needed, they should be fine
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dolly is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Dolly

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Dolly move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Dolly take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Dolly

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.