Dolly Tejwani in

Dolly Tejwani

Login to view DISC.
Director of Customer Operations at Napo Pet Insurance
📍 London Area, United Kingdom

Dolly Tejwani is a customer operations leader with over 15 years of experience at Amazon, Medallia, and high-growth startups like Napo Pet Insurance. She specializes in transforming customer support functions into high-efficiency operations using AI, automation, and continuous improvement frameworks. People who have worked with her describe her as reliable with strong analytical skills.

Outside of her professional life, Dolly appears to have a strong interest in personal well-being and mindfulness. She has engaged with teachings on healing, peace, and self-love, and is a proponent of being meditative in her approach to daily activities, including Reiki and guided meditation.

Unique Fact: She has a proven track record of reducing claims processing times from six weeks down to just three days.

Read the full overview →
Experience
10 Years
Current Role
Director of Customer Operations
Location
London Area, United Kingdom
Personality Overview

How Dolly shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Dolly cares about

Scaling Customer Ops
Her career is focused on building and optimizing customer operations, successfully spearheading efficiency goals and transforming cost centers into high-performing functions.
AI-driven Automation
She leverages AI and automation to drive productivity, redesigning chatbots and implementing AI trainers to deliver exceptional customer service and satisfaction.
+5 more topics Login to view topics
Career

Work history

2-2025 - 10-2025
Director of Customer Operations
Napo Pet Insurance
2-2024 - 2-2025
Head of Customer Operations
Napo Pet Insurance
8-2023 - 1-2024
Director of Customer Support Operations
Slice Mobile
9-2021 - 3-2023
Head of Contact Us Experience - Canada CX
Amazon
3-2020 - 8-2021
Text Analytics and Social Senior Program Manager | Professional Services
Medallia
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
MS
Indiana University - Kelley School of Business
2004 - 2008
Bachelors
Maharashtra Institute of Technology
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Dolly. Free, 10 seconds.