Domenico Rossi in

Domenico Rossi

Login to view DISC.
LatAm CX Director at EssilorLuxottica
📍 São Paulo, São Paulo, Brazil

Domenico Rossi is the LatAm CX Director at EssilorLuxottica, leveraging extensive experience from senior leadership roles, including CEO at Almawave do Brasil. He specializes in customer service, BPO operations, and after-sales support, with a degree in Business Administration from the Università degli Studi di Parma.

He is a proud leader, celebrating team achievements like winning the prestigious "Prêmio Consumidor Moderno" for Multichannel Customer Service, considered the Oscar of Brazilian Customer Service.

Read the full overview →
Experience
13 Years
Current Role
LatAm CX Director
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Domenico shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Domenico cares about

Customer Experience
As the current LatAm CX Director and former CEO of a customer-centric tech company, this is his core professional focus. He was recently interviewed on this topic.
BPO Operations
He has a long history of managing large-scale BPO operations, highlighted by an award for "BPO Grandes Operações" during his time at Almaviva do Brasil.
+5 more topics Login to view topics
Career

Work history

7-2024
LatAm CX Director
EssilorLuxottica
10-2020 - 8-2024
CEO presso Almawave do Brasil - Senior Vice President Operation presso Almaviva do Brasil
Almawave do Brasil
1-2020 - 8-2024
Senior Vice President Operations
AlmavivA do Brasil
5-2017 - 1-2020
Diretor Operações
AlmavivA do Brasil
1-2016 - 4-2017
Plant Manager Lecce & Responsabile Teleselling Italia
Comdata SpA
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2000 - 2004
Laurea in Economia Aziendale
Università degli Studi di Parma
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other EssilorLuxottica Employees

Explore more public profiles from related professionals.

Bruno Garcia
Bruno Garcia
VP of Marketing – NA Sports Hub (Oakley, Costa, Native, Bliz)
EssilorLuxottica
 Bill Balsamo
Bill Balsamo
Director
EssilorLuxottica
 Giovanna DiMassa
Giovanna DiMassa
Corporate Manager of Workforce Planning
EssilorLuxottica
 Melissa McCracken
Melissa McCracken
Regional Manager
EssilorLuxottica

More profiles

Discover additional public profiles from our index.

LB
Lindsay B.
COO & Co-founder
Era Finance
 Lucy Southern
Lucy Southern
Co-Founder
Uncommon Capital
BM
Brett Mortenson
Owner and Partner/Pediatric Nurse Practitioner
Grow Pediatrics
 Andre Vermaak
Andre Vermaak
CEO
Oryx group
Unlock the full playbookSee exactly how to sell to Domenico. Free, 10 seconds.