Domenico Rossi

Questioner
DISC Type : c

LatAm CX Director at EssilorLuxottica

São Paulo, São Paulo, Brazil

Overview

Domenico Rossi is the LatAm CX Director at EssilorLuxottica, leveraging extensive experience from senior leadership roles, including CEO at Almawave do Brasil. He specializes in customer service, BPO operations, and after-sales support, with a degree in Business Administration from the Università degli Studi di Parma.

He is a proud leader, celebrating team achievements like winning the prestigious "Prêmio Consumidor Moderno" for Multichannel Customer Service, considered the Oscar of Brazilian Customer Service.

Personality Overview

Cautious & Analytical

Systematic

Not Easily Convinced

It is quite likely of them to ask for pricing or other concessions.  They prefer to analyze every situation thoroughly.
 While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Experience
As the current LatAm CX Director and former CEO of a customer-centric tech company, this is his core professional focus. He was recently interviewed on this topic.
BPO Operations
He has a long history of managing large-scale BPO operations, highlighted by an award for "BPO Grandes Operações" during his time at Almaviva do Brasil.
CX Innovation
As CEO of Almawave do Brasil, his team won awards for "Innovation in Products and Customer Services" and "Technological Innovation, " showing a focus on forward-thinking solutions.

Media Appearances

Domenico has no verified media appearances

Work History

7-2024
LatAm CX Director at EssilorLuxottica
10-2020 - 8-2024
CEO presso Almawave do Brasil - Senior Vice President Operation presso Almaviva do Brasil at Almawave do Brasil
1-2020 - 8-2024
Senior Vice President Operations at AlmavivA do Brasil
5-2017 - 1-2020
Diretor Operações at AlmavivA do Brasil
1-2016 - 4-2017
Plant Manager Lecce & Responsabile Teleselling Italia at Comdata SpA

Education

2000 - 2004
Laurea in Economia Aziendale from Università degli Studi di Parma

More Information

Social Presence :

Prographics :

Exp : 13 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : LatAm CX Director at EssilorLuxottica
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Insights For Selling To Domenico

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Domenico is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Domenico

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Domenico move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Domenico take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Domenico

Personality Compatibility


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