Dominique Douglas

Galvanizer
DISC Type : Id

Director | Global Head of Payment Investigations and Payments Command Centre at Barclays

Bournemouth, England, United Kingdom

Overview

Dominique Douglas is a results-driven Director at Barclays with over 20 years of experience in financial services. She leads Global Payments Investigations and the Payments Command Centre, specializing in operations management and execution. She holds a Level 5 Diploma from the Chartered Management Institute (CMI).

Colleagues consistently describe her as a focused, passionate, and committed leader who excels at creating a positive culture and empowering her teams to succeed.

Personality Overview

Persuader

Trusting

Pragmatic

They are not against taking risks and can make tough decisions when required.
  They are more likely to accept new and exciting technologies. A combination of speed and relationship gets the best response from them.

Topics They Care About

Payments Operations
Her career at Barclays has centered on leading global and UK payment operations, including investigations, cash management, and command centre functions.
Leadership & Culture
Praised in recommendations for her passion for people, creating the right culture, and empowering her teams to feel a sense of belonging.
Operational Excellence
Her profile emphasizes a focus on execution, resourcefulness, and applying method to obtain the best results for the business in demanding environments.

Media Appearances

Barclays wins UK Supreme Court case over push payment fraud. Featured in Reuters

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Barclays Expands Technology Banking Franchise with Two Senior Appointments. Featured in Business Wire

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Work History

2-2023
Director | Global Head of Payment Investigations and Payments Command Centre at Barclays
3-2020 - 1-2023
Director | Global Head of Payments Command Centre at Barclays
4-2019 - 3-2020
Maternity Leave at Barclays
12-2016 - 4-2019
Senior Operations Manager - Head of UK Payments at Barclays
1-2016 - 12-2016
Senior Operations Manager - Fraud Payment Profiling, International Cheque Operations & WTR Ops Lead at Barclays

Education

2016 - 2017
Level 5 Diploma CMI from Vocational
2002 - 2004
A Level from Queen Elizabeths Upper School

More Information

Social Presence :

Prographics :

Exp : 21 Location : Bournemouth, England, United Kingdom Job Level : Mid-senior Designation : Director | Global Head of Payment Investigations and Payments Command Centre at Barclays
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Insights For Selling To Dominique

During A Call Or A Meeting

DO's

  • Talk about other customers and how they have derived value from your product
  • Help them weigh the risks by sharing how others made similar decisions
  • Use words like ‘partner’, ‘together’, ‘impact’ etc.

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t make promises that are hard to keep

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Dominique is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Dominique

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Dominique move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Dominique take some risk or not?

  • If necessary, they will be ready to take risks.

You And Dominique

Personality Compatibility


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