Donald Simpson

Observer
DISC Type : ic

Customer Delivery Manager at British Gas

Uddingston, Scotland, United Kingdom

Overview

With a 31-year career at British Gas, Donald has progressed from technical engineering to his current role as Customer Delivery Manager. He has a strong record of improving operational performance and delivering complex projects. He is Six Sigma accredited and is currently pursuing a business degree from The Open University.

Outside of his extensive technical and managerial career, Donald has a creative side, having pursued a formal education in photography. He holds six SCOTVEC Certificates in Photography from Motherwell College, indicating a long-standing passion for the visual arts and capturing moments.

Unique fact: Donald has dedicated his entire 31-year professional career to progressing through the ranks at a single company, British Gas.

Personality Overview

Assertive

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Operational Performance
His profile highlights a strong record of improving operational performance and completing operations efficiently and safely throughout his career at British Gas.
Customer Satisfaction
As a Customer Delivery Manager, his role is centered on maximizing customer satisfaction, a theme consistent across his previous management positions.
Motivational Leadership
He has a background in leading large teams of engineers, providing motivational leadership, and training new managers to achieve business objectives.

Media Appearances

Donald has no verified media appearances

Work History

7-2019
Customer Delivery Manager at British Gas
11-2010
Service Manager at British Gas
8-2006 - 11-2010
Technical Support Manager at British Gas
1-2006 - 8-2006
Master Coach - Design Lab Project at British Gas
1-2005 - 1-2006
Operations Support Manager at British Gas

Education

2014 - 2022
Bachelor of Arts (BA) (Hons) from The Open University
2006 - 2009
6 Photography SCOTVEC Certificates from Motherwell College

More Information

Social Presence :

Prographics :

Exp : 33 Location : Uddingston, Scotland, United Kingdom Job Level : Middle Designation : Customer Delivery Manager at British Gas
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Insights For Selling To Donald

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Donald is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Donald

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Donald move?

  • They like to analyze well and then make their decisions.
  • Can Donald take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Donald

Personality Compatibility


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