Donita White

Inspirer
DISC Type : di

Customer Service Site Manager at LoanCare

Norfolk, Virginia, United States

Overview

Donita White is a results-driven Customer Service Site Manager at LoanCare with over 11 years of experience in the mortgage industry. She specializes in operations, default management, and risk analysis. She holds a Bachelors Degree from Fayetteville Technical Community College and is a proven innovator in identifying optimization opportunities.

Personally, Donita is driven by a desire to make a difference and be inspiring. She finds fulfillment in contributing to her teams success by empowering them to have a voice and take ownership of their work. Cultivating strong relationships with clients and colleagues is a core part of her professional integrity.

She serves as the President of LoanCares Womens Council, championing female leadership within the company.

Personality Overview

Achievment Oriented

Confident & Optimistic

Charming & Persuasive

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Leadership & Mentorship
States her goal as a leader is to be inspiring and make a difference. She also serves as President of LoanCare's Women's Council.
Mortgage Risk Management
Has extensive experience in default management, loan resolutions, and claims loss analysis, with a focus on translating risk assessments into new processes.
Women's Empowerment
Leads the company's Women's Council, indicating a strong commitment to supporting and advancing women in the workplace.

Media Appearances

Donita has no verified media appearances

Work History

3-2024
Customer Service Site Manager at LoanCare
2-2019
External Audit Manager- Exam Management at LoanCare
11-2017 - 2-2019
Internal Mortgage Risk (Claims Loss Analysis) Supervisor at LoanCare
1-2007 - 9-2010
Customer Care Supervisor at Xerox Company
6-2005 - 1-2007
Project Supervisor at Cardinal Health

Education

1995 - 2000
Bachelor’s Degree from Fayetteville Technical Community College
1999 - 2001
General Studies in Banking and Finance/Business Administration from Phillips Jr College, Fort Bragg, NC

More Information

Social Presence :

Prographics :

Exp : 22 Location : Norfolk, Virginia, United States Job Level : Middle Designation : Customer Service Site Manager at LoanCare
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Insights For Selling To Donita

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Look like someone who is on top of their game
  • Clearly address the competitive aspects

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Donita is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Donita

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Donita move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Donita take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Donita

Personality Compatibility


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