Donna Barton-Simms

Energizer
DISC Type : I

Head of Customer & Data Recovery at British Gas

United Kingdom

Overview

Donna Barton-Simms is the Head of Customer & Data Recovery at British Gas, an expert project manager skilled in both Prince 2 and Agile methodologies. She has managed high-profile initiatives, including a £75 million smart metering project, and has been praised by colleagues as a "great Product Manager" who knows her business inside and out.


She managed the logistics and field systems for British Gass major Smart Metering programme, implementing new SAP business applications.

Personality Overview

Enthusiastic

Believer

Full Of Energy

They are people oriented, friendly and like creating new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Data Breach Recovery
Her current role as Head of Customer & Data Recovery at British Gas places this at the center of her professional responsibilities.
Agile Project Management
Described as highly proficient in Agile methodology and recognized for successfully implementing its principles across a team of over 50 people.
Customer Experience (NPS)
In a previous role, she was responsible for managing the Net Promoter Score (NPS) programme across all of British Gas, showing a focus on customer satisfaction.

Media Appearances

Donna has no verified media appearances

Work History

2-2018
Head of Customer & Data Recovery at British Gas
3-2015
Service Delivery Manager at British Gas
8-2012 - 10-2013
Business Change Manager - Best Next Action at British Gas
6-2011 - 7-2012
Business Release Manager at British Gas
2-2009 - 6-2011
Business Project Manager / Product Owner (Smart Metering) at Centrica - British Gas Smart Metering

Education

2010 - 2013
Certificate in Business Studies from The Open University
1996 - 1998
Education details unavailable from Ridge Danyers College Marple

More Information

Social Presence :

Prographics :

Exp : 19 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer & Data Recovery at British Gas
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Insights For Selling To Donna

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Share some stories about how you you have helped people in similar positions succeed
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid cutting into their flow
  • Don’t assume a yes just because they have not said no
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Donna is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Donna

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Donna move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Donna take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Donna

Personality Compatibility


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