Laura Robilliard

Enthusiast
DISC Type : i

Director of Operational Communications at British Gas

Thundridge, England, United Kingdom

Overview

Laura Robilliard is the Director of Operational Communications at British Gas, where she has held several senior roles focused on customer engagement and interaction. A graduate of the University of Birmingham, she is described by colleagues as smart, analytical, and dedicated.

Outside of work, Laura is the co-founder of Herizen, a venture focused on midlife wellness for women. This project was born from her personal health journey. She recently participated in a charity cycling challenge, demonstrating a passion for fitness and supporting causes she cares about.

Laura founded her wellness side venture, Herizen, as a creative and hopeful project while she was undergoing chemotherapy.

Personality Overview

Consensus Focused

Optimistic

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Engagement
Her career at British Gas shows a long-term focus on improving customer interactions, with previous roles as Head of Customer Engagement and Senior Manager of Interaction Delivery.
Women's Wellness
She co-founded Herizen, a side venture focused on midlife wellness for women, inspired by her personal experiences navigating a health crisis.
Cancer Advocacy
Having been diagnosed with breast cancer in 2024, she has shared her story publicly to help others and bring awareness.

Media Appearances

Laura has no verified media appearances

Work History

9-2025
Director of Operational Communications at British Gas
12-2021 - 8-2025
Head of Customer Engagement at British Gas
5-2018 - 12-2021
Senior Manager, Interaction Delivery at British Gas
8-2024
Co-Founder at Herizen - midlife wellness for women
8-2016 - 4-2018
Campaign Execution & Analytics Manager at John Lewis Partnership

Education

2004 - 2008
BSc from University of Birmingham
1997 - 2004
Education details unavailable from Presdales

More Information

Social Presence :

Prographics :

Exp : 15 Location : Thundridge, England, United Kingdom Job Level : Mid-senior Designation : Director of Operational Communications at British Gas
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Laura

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Laura take some risk or not?

  • They can take some low-probability risks if needed.

You And Laura

Personality Compatibility


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