Douglas Denning in

Douglas Denning

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Customer Support Leadership at Mercury
📍 Denver Metropolitan Area, United States

Douglas is a customer support leader at Mercury, specializing in building and managing teams for tech companies like Linode and Gusto. Described by others as a "people-centric" and "professional" leader, he is also certified in Diversity, Equity, and Inclusion in the Workplace. He earned his degrees from the University of South Florida.

Beyond his tech career, Douglas has a deep-rooted background in the arts. He holds both a Bachelors and a Masters of Music and has practical experience sharing this passion as a former Adjunct Professor of Voice at the University of Colorado Colorado Springs.

His career uniquely bridges the arts and technology, having transitioned from a university voice professor to a customer support leader in fintech.

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Experience
19 Years
Current Role
Customer Support Leadership
Location
Denver Metropolitan Area, United States
Personality Overview

How Douglas shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Douglas cares about

Customer Experience
Has built a career leading customer support and experience teams at high-growth tech companies including Mercury, Linode, and Gusto.
Startup Growth
Works for Mercury, a company focused on providing a banking stack for startups, and posts about helping small businesses thrive.
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Career

Work history

4-2021
Customer Support Leadership
Mercury
4-2019 - 4-2021
Customer Support Manager
Linode
10-2015 - 4-2019
Customer Experience Leadership
Gusto!
1-2015 - 1-2017
Adjunct Professor of Voice
University of Colorado Colorado Springs
8-2014 - 10-2015
Account Manager
TRG Arts
In the press

Media appearances

Mercury – Customer Support Team Overview. Featured in The Org
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Mercury Has Built a Leadership Team to Simplify Logistics. Featured in ShipMercury Blog
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Education
2010 - 2012
Master's of Music
University of South Florida
2006 - 2010
Bachelor's of Music
University of South Florida
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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