Douglas Denning

Enthusiast
DISC Type : i

Customer Support Leadership at Mercury

Denver Metropolitan Area, United States

Overview

Douglas is a customer support leader at Mercury, specializing in building and managing teams for tech companies like Linode and Gusto. Described by others as a "people-centric" and "professional" leader, he is also certified in Diversity, Equity, and Inclusion in the Workplace. He earned his degrees from the University of South Florida.

Beyond his tech career, Douglas has a deep-rooted background in the arts. He holds both a Bachelors and a Masters of Music and has practical experience sharing this passion as a former Adjunct Professor of Voice at the University of Colorado Colorado Springs.

His career uniquely bridges the arts and technology, having transitioned from a university voice professor to a customer support leader in fintech.

Personality Overview

Consensus Focused

Amiable & Agreeable

Optimistic

They agree with others often, so exercise caution when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Experience
Has built a career leading customer support and experience teams at high-growth tech companies including Mercury, Linode, and Gusto.
Startup Growth
Works for Mercury, a company focused on providing a banking stack for startups, and posts about helping small businesses thrive.
People-Centric Leadership
Recommendations highlight him as a "people centric leader," and his posts often focus on hiring and building teams.

Media Appearances

Mercury – Customer Support Team Overview. Featured in The Org

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Mercury Has Built a Leadership Team to Simplify Logistics. Featured in ShipMercury Blog

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Work History

4-2021
Customer Support Leadership at Mercury
4-2019 - 4-2021
Customer Support Manager at Linode
10-2015 - 4-2019
Customer Experience Leadership at Gusto!
1-2015 - 1-2017
Adjunct Professor of Voice at University of Colorado Colorado Springs
8-2014 - 10-2015
Account Manager at TRG Arts

Education

2010 - 2012
Master's of Music from University of South Florida
2006 - 2010
Bachelor's of Music from University of South Florida

More Information

Social Presence :

Prographics :

Exp : 19 Location : Denver Metropolitan Area, United States Job Level : N/A Designation : Customer Support Leadership at Mercury
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Insights For Selling To Douglas

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Compliment them about their personality if you get a chance
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Douglas is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Douglas

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Douglas move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Douglas take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Douglas

Personality Compatibility


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