Douglas Goncalves

Critic
DISC Type : C

Customer Success Manager at Adobe

São Paulo, São Paulo, Brazil

Overview

Douglas is a Customer Success Manager at Adobe focused on translating complex technology into clear, actionable strategies. With an MBA from FIAP and a background in consulting, he specializes in data-driven personalization and optimization. People who have worked with him describe him as extremely dedicated and proactive, consistently delivering beyond expectations.

His career journey includes a significant transition from a hands-on Full Stack Developer to a strategic leader in consulting and customer success at Adobe.

Personality Overview

Negotiator

ROI Driven

Critic

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Value Realization
His role centers on driving measurable business outcomes and ensuring sustained adoption for enterprise clients using Adobe Experience Cloud solutions.
Digital Transformation
He partners with enterprise organizations to accelerate their digital maturity, translating strategic objectives into actionable roadmaps.
Data-Driven Strategy
His introduction highlights a strong bias toward data-driven decision-making, supported by his deep experience in analytics and experimentation tools.

Media Appearances

Douglas has no verified media appearances

Work History

11-2025
Customer Success Manager at Adobe
2-2023 - 12-2025
Consulting Delivery Team Leader at Adobe
4-2021 - 12-2025
Multi Solution Consultant at Adobe
1-2021 - 3-2021
Full Stack Developer at INTI
9-2017 - 12-2020
Social Media/Digital Marketing Coordinator at Rádio Mix FM

Education

2020 - 2021
Master of Business Administration - MBA from FIAP
2019 - 2020
Full Stack Web Development from Digital House Brasil

More Information

Social Presence :

Prographics :

Exp : 20 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Customer Success Manager at Adobe
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Insights For Selling To Douglas

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Douglas is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Douglas

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Douglas move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Douglas take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Douglas

Personality Compatibility


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