Douglas Goncalves in

Douglas Goncalves

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Customer Success Manager at Adobe
📍 São Paulo, São Paulo, Brazil

Douglas is a Customer Success Manager at Adobe focused on translating complex technology into clear, actionable strategies. With an MBA from FIAP and a background in consulting, he specializes in data-driven personalization and optimization. People who have worked with him describe him as extremely dedicated and proactive, consistently delivering beyond expectations.

His career journey includes a significant transition from a hands-on Full Stack Developer to a strategic leader in consulting and customer success at Adobe.

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Experience
20 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Douglas cares about

Customer Value Realization
His role centers on driving measurable business outcomes and ensuring sustained adoption for enterprise clients using Adobe Experience Cloud solutions.
Digital Transformation
He partners with enterprise organizations to accelerate their digital maturity, translating strategic objectives into actionable roadmaps.
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Career

Work history

11-2025
Customer Success Manager
Adobe
2-2023 - 12-2025
Consulting Delivery Team Leader
Adobe
4-2021 - 12-2025
Multi Solution Consultant
Adobe
1-2021 - 3-2021
Full Stack Developer
INTI
9-2017 - 12-2020
Social Media/Digital Marketing Coordinator
Rádio Mix FM
In the press

Media appearances

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Education
2020 - 2021
Master of Business Administration - MBA
FIAP
2019 - 2020
Full Stack Web Development
Digital House Brasil
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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