Edeilson Santos

Inquirer
DISC Type : dc

Chefe de atendimento ao cliente at Assaí Atacadista

Greater São Luís Area, Brazil

Overview

Edeilson Santos is a customer service leader with extensive experience in the wholesale retail sector at companies like Assaí Atacadista and Makro. His background includes managing sales teams for financial products, overseeing administrative activities, and direct supervision of front-of-store operations. He holds a degree in Business Administration from UNOPAR.

Edeilson demonstrates a strong passion for personal and professional growth, frequently sharing his achievements in continuing education, such as new certifications. He is also dedicated to developing others, taking pride in teaching and mentoring colleagues to help them succeed in new roles within the company.

He has a particular interest in mentoring colleagues for career advancement, personally guiding them for success in new positions.

Personality Overview

ROI Conscious

Judgemental

Upfront

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

Customer Service Leadership
His career is centered around customer service management, from frontline supervision at Makro to his current role as Head of Customer Service at Assaí Atacadista.
Team Development
He actively engages in mentoring colleagues for new roles, viewing teaching as a gratifying way to share knowledge and empower others within his organization.
Retail Operations
Possesses deep experience in wholesale retail, including loss prevention, cash flow management (sangria), and supervising front-of-store teams.

Media Appearances

Edeilson has no verified media appearances

Work History

6-2021
Chefe de atendimento ao cliente at Assaí Atacadista
4-2021 - 6-2021
Lider de Setor at Fribal
Supervisor administrativo at Makro Atacadista
7-2012 - 2-2017
Encarregado de frente de loja - SAC at Makro Atacadista
Conferente de Mercadoria at Makro Atacadista

Education

10-2024 - 10-2026
Gestão de Recursos Humanos from UniFECAF
Bacharelado em Administração from UNOPAR - Universidade Norte do Paraná

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater São Luís Area, Brazil Job Level : N/A Designation : Chefe de atendimento ao cliente at Assaí Atacadista
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Insights For Selling To Edeilson

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Stress on the business value that your product offers
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edeilson is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Edeilson

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Edeilson move?

  • Their decision making speed is somewhere in the middle.
  • Can Edeilson take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Edeilson

Personality Compatibility


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