Edgar Estrada in

Edgar Estrada

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Sr. Director of Customer Support at SOCi, Inc.
📍 Anaheim, California, United States

Edgar is a Sr. Director of Customer Support in the SaaS industry, focused on scaling teams with AI and data-driven strategies to enhance customer satisfaction. A graduate of Cal State Fullerton with a BBA, colleagues describe him as dedicated and hard-working.

His entrepreneurial side is evident from co-founding a digital marketing agency for the pet services industry. Edgar also has a long-standing interest in The Walt Disney Company, where he worked early in his career.

Unique fact: He co-founded a specialized marketing firm providing local SEO and website design for veterinarians and pet-related businesses.

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Experience
14 Years
Current Role
Sr. Director of Customer Support
Job Level
Senior
Location
Anaheim, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Edgar cares about

Scaling Support Teams
His career is centered on building and scaling high-performing customer support teams within the SaaS sector to drive retention and satisfaction.
AI in Customer Experience
He implements AI-assisted workflows and data-driven operations to transform customer support and align it with broader business goals.
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Career

Work history

12-2020
Sr. Director of Customer Support
SOCi, Inc.
11-2019 - 12-2020
Director Of Operations
Brandify
Senior Lead Client Success Manager
Brandify
8-2013 - 5-2014
Co-Founder at Pet Service Marketing -Local SEO Strategist | Website Design
Pet Service Marketing
7-2005 - 5-2014
Shipping and Receiving
Disneyland Resort
In the press

Media appearances

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Education
2010 - 2012
Bachelor of Business Administration (BBA)
Cal State Fullerton
Bachelor of Arts
California State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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