Edson Xavier

Critic
DISC Type : C

Customer Success Incident Manager at Dell Technologies

Rio de Janeiro, Rio de Janeiro, Brazil

Overview

Edson Xavier is a Customer Success Incident Manager at Dell Technologies with 12 years of experience in IT operations. He specializes in ensuring the continuity of large datacenter and virtualized environments. Colleagues describe him as proactive and have nicknamed him "The Flash" for his speed and efficiency in delivering results.

He has a publication on Windows 2008 Server Core and holds a degree in Business Management from Ibmec.

A colleague nicknamed him "The Flash" for his ability to deliver high-quality results quickly and without procrastination.

Personality Overview

Precise

Information Seeker

Negotiator

They are quite likely to negotiate on pricing or other key terms.  They enjoy working alone and do not rely on others very often. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

IT Incident Management
His current role focuses on ensuring clear communication and minimizing impact during technical support incidents for Dell customers.
Datacenter Continuity
Has over a decade of experience ensuring the availability of large datacenter environments with technologies like VMware, Dell Compellent, and HP Blade solutions.
Customer Crisis Resolution
Previously worked as a Resolution Manager at Dell, focusing on reversing crisis scenarios and managing support teams for major customers.

Media Appearances

Edson has no verified media appearances

Work History

10-2021
Customer Success Incident Manager at Dell Technologies
8-2018 - 10-2021
Resolution Management at Dell Technologies
5-2017 - 7-2018
Tech Lead at Rede D´Or São Luiz
7-2015 - 4-2017
IT Operations Analyst at Globosat
12-2010 - 6-2015
IT Support Analyst at Rede D´Or São Luiz

Education

2020 - 2021
Business Management from Ibmec
2009 - 2012
Network Management from Universidade Gama Filho

More Information

Social Presence :

Prographics :

Exp : 15 Location : Rio de Janeiro, Rio de Janeiro, Brazil Job Level : Middle Designation : Customer Success Incident Manager at Dell Technologies
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Insights For Selling To Edson

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edson is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Edson

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Edson move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Edson take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Edson

Personality Compatibility


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