Edson Xavier in

Edson Xavier

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Customer Success Incident Manager at Dell Technologies
📍 Rio de Janeiro, Rio de Janeiro, Brazil

Edson Xavier is a Customer Success Incident Manager at Dell Technologies with 12 years of experience in IT operations. He specializes in ensuring the continuity of large datacenter and virtualized environments. Colleagues describe him as proactive and have nicknamed him "The Flash" for his speed and efficiency in delivering results.

He has a publication on Windows 2008 Server Core and holds a degree in Business Management from Ibmec.

A colleague nicknamed him "The Flash" for his ability to deliver high-quality results quickly and without procrastination.

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Experience
15 Years
Current Role
Customer Success Incident Manager
Job Level
Middle
Location
Rio de Janeiro, Rio de Janeiro, Brazil
Personality Overview

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Priorities

Topics Edson cares about

IT Incident Management
His current role focuses on ensuring clear communication and minimizing impact during technical support incidents for Dell customers.
Datacenter Continuity
Has over a decade of experience ensuring the availability of large datacenter environments with technologies like VMware, Dell Compellent, and HP Blade solutions.
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Career

Work history

10-2021
Customer Success Incident Manager
Dell Technologies
8-2018 - 10-2021
Resolution Management
Dell Technologies
5-2017 - 7-2018
Tech Lead
Rede D´Or São Luiz
7-2015 - 4-2017
IT Operations Analyst
Globosat
12-2010 - 6-2015
IT Support Analyst
Rede D´Or São Luiz
In the press

Media appearances

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Education
2020 - 2021
Business Management
Ibmec
2009 - 2012
Network Management
Universidade Gama Filho
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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