Eduardo Gonçalo

Critic
DISC Type : C

Customer Success Partner Senior Advisor at SAP

São Paulo, São Paulo, Brazil

Overview

Eduardo is a Customer Success Partner Senior Advisor at SAP, specializing in digital transformation, enterprise architecture, and asset project management. He holds a postgraduate degree in Industrial Administration from Fundação Vanzolini. Colleagues describe him as dynamic, creative, dedicated, and an excellent problem-solver for complex challenges.

Outside of his professional role, Eduardo shows a passion for social causes and physical activity. He recently participated in the "Corrida KiloMbo, " an affirmative action race, demonstrating his support for community-focused events. He values teamwork and actively recognizes the contributions of his colleagues.

He was recently recognized as a company highlight for Q3 for his significant contributions to his team and clients.

Personality Overview

Negotiator

ROI Driven

Objective Thinker

They prefer to analyze logically and value objective facts over emotions.  They are quite likely to negotiate on pricing or other key terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Success
His current role and stated passion is centered on helping customers maximize the value they receive from services and solutions throughout their lifecycle.
Digital Transformation
He explicitly mentions helping companies on their Digital Transformation Journey, with a focus on solutions like RISE with SAP.
SAP Business AI
He holds a recent certification in "Discovering SAP Business AI, " showing a clear interest in emerging AI technologies within the SAP ecosystem.

Media Appearances

Eduardo has no verified media appearances

Work History

7-2021
Customer Success Partner Senior Advisor at SAP
2-2019 - 7-2021
Solution Architect at SAP
4-2018 - 2-2019
Technical Quality Manager at SAP
6-2016
SAP PS IM PLM Consultant ! Project Manager at Gonçalo & Associados ERP e Processos
Consultor at National Federation of Colombian Coffee Growers

Education

1998 - 2000
Pós Graduação em Administração Industrial from Fundação Vanzolini - Depto Eng. Produção - Poli - USP
1993 - 1996
Tecnólogo em Métodos e Processos de Produção from Fatec - SP

More Information

Social Presence :

Prographics :

Exp : N/A Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Customer Success Partner Senior Advisor at SAP
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Insights For Selling To Eduardo

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eduardo is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Eduardo

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Eduardo move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Eduardo take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Eduardo

Personality Compatibility


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