Eduards Tkacenko

Energizer
DISC Type : I

Senior IT Support Specialist at Altium®

Greater Munich Metropolitan Area, Germany

Overview

Eduards Tkacenko is a Senior IT Support Specialist at Altium®, leading a global team across the EMEA, US, and APAC regions. He is an IT-Systemelektroniker with expertise in cloud identity platforms like Okta and MDM solutions like Intune and Jamf, focused on delivering exceptional user experiences.

He was promoted to lead a global team of six specialists, expanding his IT support leadership from a European to a worldwide scope.

Personality Overview

Enthusiastic

Informal

Big Picture Person

They are really good at seeing what the long-term impacts of their decisions could be.  They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Global IT Support
Leads a global IT support team, managing service delivery and specialists across the EMEA, US, and APAC regions for Altium®.
Cloud Identity Management
Has hands-on experience administering key corporate identity platforms including Okta SSO and Azure Active Directory to ensure secure access.
MDM Platform Strategy
Manages both Microsoft Intune and Jamf, demonstrating comprehensive expertise in deploying and overseeing mobile device management solutions for different operating systems.

Media Appearances

Eduards has no verified media appearances

Work History

10-2022
Senior IT Support Specialist at Altium®
3-2020 - 2-2023
IT Support Spezialist at Altium®
12-2017 - 2-2020
IT-Systemelektroniker at MIFCOM GmbH
1-2016 - 11-2017
Information Technology Technician at Nokem Electronics OHG

Education

2016 - 2019
IT-Systemelektroniker from Berufsschule für Kommunikationselektronik München

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater Munich Metropolitan Area, Germany Job Level : Junior Designation : Senior IT Support Specialist at Altium®
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Insights For Selling To Eduards

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eduards is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Eduards

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Eduards move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Eduards take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Eduards

Personality Compatibility


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