Ekaterina Kim

Sharpshooter
DISC Type : CD

Senior Customer Success Manager, Global Customer Strategy at Workhuman

Boston, Massachusetts, United States

Overview

Ekaterina Kim is a Senior Customer Success Manager at Workhuman, focusing on growth and retention through strategic partnerships. With a Masters from Northeastern University and a Law Doctorate, she excels in client management. Colleagues describe her as dedicated, professional, and a quick learner focused on developing strong relationships.

Ekaterina has a demonstrated passion for global relations and fostering cross-cultural understanding. This commitment was recognized with a "Global Caring Award" during her time coordinating international volunteer programs. Her career has consistently involved global-scale roles, highlighting a dedication to uniting communities beyond borders.

She holds a Doctor of Law (JD) from the Khabarovsk State Academy of Economics and Law in Russia.

Personality Overview

ROI Driven

Precise But Practical

Thorough Evaluator

More than the product, they care about the effectiveness of the product.  They respond well to strong and respectful communication. They like to be in a position where they can control the conversation and terms.

Topics They Care About

Strategic Partnerships
Holds a certification in Strategic Partnerships and has direct experience managing partner ecosystems in previous roles at Gurtam.
Customer Advocacy
Her professional focus is on delivering growth, retention, and advocacy, indicating this is a core principle of her work with clients.
Cross-Cultural Relations
Received the "Global Caring Award" and coordinated international volunteer programs, showing a deep, long-standing commitment to this area.

Media Appearances

Ekaterina has no verified media appearances

Work History

8-2021
Senior Customer Success Manager, Global Customer Strategy at Workhuman
10-2020 - 8-2021
Senior Partner Manager at Gurtam
9-2020
Partner Manager at Gurtam
Account Executive, North America at Studyportals
International Volunteer Program Coordinator, Long term programs at United Planet

Education

Master of Science (M.S.) from Northeastern University
Doctor of Law (JD) from Khabarovsk State Academy of Economics and Law

More Information

Social Presence :

Prographics :

Exp : 5 Location : Boston, Massachusetts, United States Job Level : Middle Designation : Senior Customer Success Manager, Global Customer Strategy at Workhuman
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Insights For Selling To Ekaterina

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Hold your ground without indulging in one-upmanship
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Avoid being too verbose
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ekaterina is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Ekaterina

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Ekaterina move?

  • They can take decisions very fast if you manage to convince them.
  • Can Ekaterina take some risk or not?

  • The risks don’t matter much to them.

You And Ekaterina

Personality Compatibility


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