Elena Baleva

Enthusiast
DISC Type : i

Customer Success Manager at Numerator

Canada

Overview

Elena is a Customer Success Manager at Numerator, bringing a data-driven approach and a strong background in marketing and product management from companies like Align Technology and Bausch + Lomb. She is recognized for her leadership and strategic planning skills.

Outside of her professional life, Elena has a keen interest in business insights, global news, and leadership principles, as evidenced by her engagement with publications like Harvard Business Review and CNN Business.

Elena received two Inspire Awards, highlighting her impactful contributions and leadership qualities.

Personality Overview

Non-Confrontational

Optimistic

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Success
As a Customer Success Manager at Numerator, Elena is directly involved in ensuring client satisfaction and driving successful outcomes for customers.
Data-Driven Business
Elena identifies as a Data-Driven Business Professional, indicating a strong focus on leveraging data for strategic decision-making and insights.
Marketing Strategy
With experience as a Marketing Manager at Align Technology and Assistant Brand Manager at Bausch Health, Elena has a strong background in developing marketing campaigns and strategies.

Media Appearances

Elena has no verified media appearances

Work History

2021
Customer Success Manager at Numerator
2019 - 2021
Marketing Manager at Align Technology
2019 - 2019
Product Manager at Bausch + Lomb
2015 - 2018
Assistant Brand Manager at Bausch Health Companies Inc.
2013 - 2015
Account Executive at Commix Communications Inc.

Education

2009 - 2013
Education details unavailable from Schulich School of Business - York University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Canada Job Level : Middle Designation : Customer Success Manager at Numerator
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Insights For Selling To Elena

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elena is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Elena

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Elena move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Elena take some risk or not?

  • They can take some low-probability risks if needed.

You And Elena

Personality Compatibility


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