Elias Santos

Questioner
DISC Type : c

Chief Operating Officer at AIG

São Paulo, São Paulo, Brazil

Overview

Elias Santos is the Chief Operating Officer at AIG, with over 30 years of leadership in the insurance sector at multinationals like Sompo and Chubb. He specializes in operations across all business lines and is often described as an experienced, resilient, and transformational leader.

He received a LATAM Award in recognition of his leadership as an executive manager.

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

It is quite likely of them to ask for pricing or other concessions.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to analyze every situation thoroughly.


Topics They Care About

Operational Excellence
He has a consistent track record of re-engineering processes, defining metrics, and improving governance to support business growth and attract new clients.
Diversity and Inclusion
Actively shares content and promotes discussions around diversity, equity, and inclusion within the insurance market, particularly celebrating initiatives like Black Consciousness Month.
Customer & Partner Focus
He expresses great pride in achieving top company rankings for customer satisfaction, highlighting a continuous effort to serve clients, brokers, and partners effectively.

Media Appearances

Elias has no verified media appearances

Work History

4-2024
Chief Operating Officer at AIG
9-2022 - 4-2024
Head of Operations at AIG
1-2022 - 9-2022
Superintendente de operações at Sompo Seguros
4-2021 - 1-2022
Operational Manager at Sompo Seguros
6-2019 - 4-2021
Property SME UW Manager at Sompo Seguros

Education

2005 - 2006
Insurance Specialty from Universidade Presbiteriana Mackenzie
1996 - 1999
Bacharelado em Administração from Centro Universitário FMU | FIAM-FAAM

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : Leadership Designation : Chief Operating Officer at AIG
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Insights For Selling To Elias

During A Call Or A Meeting

DO's

  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elias is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Elias

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Elias move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Elias take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Elias

Personality Compatibility


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