Elisa P. in

Elisa P.

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Portafolio Management Senior - RTE at BBVA en México
📍 Mexico City, Mexico

Elisa is a Customer Experience and Business Process Engineering Director with over 15 years of experience, currently serving as a Portfolio Management Senior - RTE at BBVA México. She is an MBA graduate from ITESM, skilled in Agile methodologies and data-driven strategy. People who have worked with her describe her as proactive, committed, and results-oriented.

Elisa has a keen interest in personal development, having recently earned certifications in Positive Psychology and a program for developing female talent. Her professional interests extend to companies renowned for customer service excellence, such as The Walt Disney Company and American Express.

Unique fact: She recently celebrated her teams innovation in enabling mobile-only credit card payments.

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Experience
18 Years
Current Role
Portafolio Management Senior - RTE
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Elisa cares about

Customer Experience Strategy
Her entire career, including global roles, has focused on implementing CX strategies, utilizing tools like NPS to enhance customer satisfaction across multiple countries.
Agile Portfolio Management
In her current role as a Release Train Engineer (RTE), she is responsible for the strategy and management of a major projects portfolio using the Agile model.
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Career

Work history

11-2020
Portafolio Management Senior - RTE
BBVA en México
10-2018 - 11-2020
Director Customer Experience Projects
BBVA en México
6-2016 - 10-2018
Senior Global Customer Experience Analytics Manager
BBVA
5-2012 - 5-2016
Business Intelligence & NPS Manager / Strategic Planning & Product
Banamex
4-2011 - 5-2012
Purchasing and Supplier Manager
Banamex
In the press

Media appearances

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Education
2010 - 2013
Master of Business Administration (M.B.A.)
Tecnológico de Monterrey
2014 - 2015
Certificate in Customer Relationship Management- CRM
Universidad Anáhuac
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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