Elisa P.

Critic
DISC Type : C

Portafolio Management Senior - RTE at BBVA en México

Mexico City, Mexico

Overview

Elisa is a Customer Experience and Business Process Engineering Director with over 15 years of experience, currently serving as a Portfolio Management Senior - RTE at BBVA México. She is an MBA graduate from ITESM, skilled in Agile methodologies and data-driven strategy. People who have worked with her describe her as proactive, committed, and results-oriented.

Elisa has a keen interest in personal development, having recently earned certifications in Positive Psychology and a program for developing female talent. Her professional interests extend to companies renowned for customer service excellence, such as The Walt Disney Company and American Express.

Unique fact: She recently celebrated her teams innovation in enabling mobile-only credit card payments.

Personality Overview

Critic

Information Seeker

ROI Driven

They prefer to do logical analysis and value evidence over emotions.  Unless the value is proven by data, they are unlikely to value fancy features. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Customer Experience Strategy
Her entire career, including global roles, has focused on implementing CX strategies, utilizing tools like NPS to enhance customer satisfaction across multiple countries.
Agile Portfolio Management
In her current role as a Release Train Engineer (RTE), she is responsible for the strategy and management of a major projects portfolio using the Agile model.
Developing Female Talent
She recently completed the "Yo Soy Talento Femenino" program, highlighting a passion for supporting and advancing women in the workplace.

Media Appearances

Elisa has no verified media appearances

Work History

11-2020
Portafolio Management Senior - RTE at BBVA en México
10-2018 - 11-2020
Director Customer Experience Projects at BBVA en México
6-2016 - 10-2018
Senior Global Customer Experience Analytics Manager at BBVA
5-2012 - 5-2016
Business Intelligence & NPS Manager / Strategic Planning & Product at Banamex
4-2011 - 5-2012
Purchasing and Supplier Manager at Banamex

Education

2010 - 2013
Master of Business Administration (M.B.A.) from Tecnológico de Monterrey
2014 - 2015
Certificate in Customer Relationship Management- CRM from Universidad Anáhuac

More Information

Social Presence :

Prographics :

Exp : 18 Location : Mexico City, Mexico Job Level : N/A Designation : Portafolio Management Senior - RTE at BBVA en México
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Insights For Selling To Elisa

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elisa is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Elisa

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Elisa move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Elisa take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Elisa

Personality Compatibility


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