Elisa is a Customer Experience and Business Process Engineering Director with over 15 years of experience, currently serving as a Portfolio Management Senior - RTE at BBVA México. She is an MBA graduate from ITESM, skilled in Agile methodologies and data-driven strategy. People who have worked with her describe her as proactive, committed, and results-oriented.
Elisa has a keen interest in personal development, having recently earned certifications in Positive Psychology and a program for developing female talent. Her professional interests extend to companies renowned for customer service excellence, such as The Walt Disney Company and American Express.
Unique fact: She recently celebrated her teams innovation in enabling mobile-only credit card payments.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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