Elisandra Titoneli is a Quality and Customer Experience Manager with 28 years of experience, specializing in CX, AI-driven quality monitoring, and BPO management. With an MBA in Business Administration, colleagues describe her as a strategic, inspiring, and results-focused leader who excels at turning challenges into innovation.
She is passionate about creating content focused on customer service and artificial intelligence. Elisandra dedicates time to professional writing and recently celebrated the launch of a book she co-authored, reflecting her commitment to sharing knowledge and advancing in her field.
Unique fact: She is a published author, having co-written a book on Customer Experience titled "CX & CX".
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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