Elizabeth Silva

Doer
DISC Type : ds

Coordenadora de Customer Service at PepsiCo

São Paulo, São Paulo, Brazil

Overview

Elizabeth is a Customer Service Coordinator at PepsiCo with 17 years of experience in logistics and supply chain management. Described by colleagues as results-focused and a great partner, she excels in process improvement and strategic planning. She studied Supply Chain Management and Logistics at Universidade Cidade de São Paulo.

Outside of work, Elizabeth is a proud mother to her two sons, Guilherme and Bryan. She is passionate about leading with purpose and finds deep fulfillment in inspiring her colleagues and celebrating team achievements. Her leadership focuses on creating an engaged, dedicated, and energetic team environment.

She achieved a perfect 100% score in PepsiCos Organizational Health Survey (OHS), placing her among the top 25 managers in Brazil.

Personality Overview

Strategic Planner

Fast-paced

Long-term Focused

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Inspirational Leadership
Her posts frequently mention the pride and gratitude she feels when her journey and leadership style inspire her team members.
Team Recognition
She consistently celebrates her team's successes, such as the "Customer Awards, " and emphasizes that an engaged, unified team can overcome any challenge.
Customer Experience
Her entire career is focused on customer service, with specific experience in improving the customer journey and managing the end-to-end order process.

Media Appearances

Elizabeth has no verified media appearances

Work History

8-2024
Coordenadora de Customer Service at PepsiCo
2-2021
Analista de Customer Service at PepsiCo
10-2016 - 1-2021
Analista de Logística Jr at PepsiCo

Education

2012 - 2013
Gestão da Cadeia de Suprimentos e Logística from Universidade Cidade de São Paulo

More Information

Social Presence :

Prographics :

Exp : 9 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenadora de Customer Service at PepsiCo
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Insights For Selling To Elizabeth

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Focus on the results that your product produces, expect some strategic questions in return
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elizabeth is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Elizabeth

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Elizabeth move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Elizabeth take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Elizabeth

Personality Compatibility


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