Elton Latorre Miraveti

Commander
DISC Type : D

Gerente de Engenharia de Serviços de Pós-Vendas at BYD Brasil

São Paulo, São Paulo, Brazil

Overview

Elton is a customer experience executive with over 18 years in the automotive sector at companies like BYD, SAIC, and Ford. He leads aftersales and service engineering initiatives across South America, specializing in customer journey improvement and digital transformation. Colleagues describe him as strategic, innovative, and action-oriented.

Personality Overview

Risk-Taker

Decisive

Impact-Driven

They are very proud of what they do.  They like to act fast and expect others to do the same. More than the product, they care about the effectiveness of the product.

Topics They Care About

Automotive Innovation
Focuses on emerging technologies like electric and connected vehicles. He pioneered using Augmented Reality for remote technical support to dealers while at Ford.
Customer Experience
Believes that a positive employee experience directly translates to a better customer experience, a core philosophy he applies to his leadership and strategic planning.
Aftersales Strategy
Has extensive experience managing aftersales operations, technical assistance, and service engineering for major automotive brands in key South American markets.

Media Appearances

Elton has no verified media appearances

Work History

11-2025
Gerente de Engenharia de Serviços de Pós-Vendas at BYD Brasil
9-2025 - 10-2025
Aftersales Technical Manager & Vehicle Homologation at SAIC Motor
2-2021 - 2-2025
South America Service Engineering & Operations Manager at Ford Brasil
5-2019 - 2-2021
South America Customer Experience Business Operations Supervisor at Ford Brasil
4-2018 - 4-2019
South America Emerging Technologies Supervisor to Ford Customer Service Division at Ford Brasil

Education

2-2001 - 12-2006
Bachelor from Universidade Presbiteriana Mackenzie
1-1997 - 12-2000
Tecnico from Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP

More Information

Social Presence :

Prographics :

Exp : 8 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Engenharia de Serviços de Pós-Vendas at BYD Brasil
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Insights For Selling To Elton

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Objectively showcase the impact that your product creates
  • Hold your ground without indulging in one-upmanship

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elton is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Elton

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Elton move?

  • They can take decisions very fast if you manage to convince them.
  • Can Elton take some risk or not?

  • The risks don’t matter much to them.

You And Elton

Personality Compatibility


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