Emad Khalifa in

Emad Khalifa

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Senior Manager In-Flight Service Performance and Operations at Qatar Airways
📍 Doha, Qatar

Emad is a senior airline leader with over 20 years of experience, specializing in managing large-scale cabin crew operations for carriers like Qatar Airways and Etihad Airways. A graduate of Plymouth Marjon University with an MBA, he is recognized for enhancing customer experience through data-driven performance management. Colleagues describe him as motivational, positive, and supportive.

Based on his social engagement, Emad appears to have a strong appreciation for Qatar and its culture. He is an outspoken advocate for his current employer, frequently sharing company achievements and expressing pride in its status as a world-leading airline.

Unique fact: Emad is a multi-award winner, having been named both "Performance Champion" and "Cabin Manager of The Year" during his career.

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Experience
21 Years
Current Role
Senior Manager In-Flight Service Performance and Operations
Job Level
Middle
Location
Doha, Qatar
Personality Overview

How Emad shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Emad cares about

Cabin Crew Performance
He has a proven track record of leading over 15, 000 cabin crew members, focusing on data-driven coaching, KPIs, and performance uplift.
Airline Customer Experience
His entire career is centered on transforming in-flight service delivery and embedding a culture of hospitality excellence to elevate passenger satisfaction.
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Career

Work history

2-2024
Senior Manager In-Flight Service Performance and Operations
Qatar Airways
3-2016 - 2-2024
Manager Cabin Crew In-Flight Service Performance and Operations
Qatar Airways
4-2013 - 3-2016
Cabin Crew Performance Manager
Etihad Airways
1-2013 - 4-2013
In-Flight Service Line Manager
Etihad Airways
12-2008 - 1-2013
In-Flight Service Cabin Manager
Etihad Airways
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
12-2024 - 12-2025
Master of Business Administration - MBA
Plymouth Marjon University
1999 - 2003
Bachelor of Arts (B.A.)
Tanta University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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