Emad Khalifa

Observer
DISC Type : ic

Senior Manager In-Flight Service Performance and Operations at Qatar Airways

Doha, Qatar

Overview

Emad is a senior airline leader with over 20 years of experience, specializing in managing large-scale cabin crew operations for carriers like Qatar Airways and Etihad Airways. A graduate of Plymouth Marjon University with an MBA, he is recognized for enhancing customer experience through data-driven performance management. Colleagues describe him as motivational, positive, and supportive.

Based on his social engagement, Emad appears to have a strong appreciation for Qatar and its culture. He is an outspoken advocate for his current employer, frequently sharing company achievements and expressing pride in its status as a world-leading airline.

Unique fact: Emad is a multi-award winner, having been named both "Performance Champion" and "Cabin Manager of The Year" during his career.

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Cabin Crew Performance
He has a proven track record of leading over 15, 000 cabin crew members, focusing on data-driven coaching, KPIs, and performance uplift.
Airline Customer Experience
His entire career is centered on transforming in-flight service delivery and embedding a culture of hospitality excellence to elevate passenger satisfaction.
Digital Transformation
He is adept at designing and implementing digital tools, such as performance dashboards and crew profiles, to enhance operational transparency.

Media Appearances

Emad has no verified media appearances

Work History

2-2024
Senior Manager In-Flight Service Performance and Operations at Qatar Airways
3-2016 - 2-2024
Manager Cabin Crew In-Flight Service Performance and Operations at Qatar Airways
4-2013 - 3-2016
Cabin Crew Performance Manager at Etihad Airways
1-2013 - 4-2013
In-Flight Service Line Manager at Etihad Airways
12-2008 - 1-2013
In-Flight Service Cabin Manager at Etihad Airways

Education

12-2024 - 12-2025
Master of Business Administration - MBA from Plymouth Marjon University
1999 - 2003
Bachelor of Arts (B.A.) from Tanta University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Doha, Qatar Job Level : Middle Designation : Senior Manager In-Flight Service Performance and Operations at Qatar Airways
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Insights For Selling To Emad

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emad is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Emad

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Emad move?

  • They like to analyze well and then make their decisions.
  • Can Emad take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Emad

Personality Compatibility


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