Emanuele Zorzetto

Examiner
DISC Type : cs

Director of Business Development Italy Group at Teleperformance

Milan, Lombardy, Italy

Overview

Emanuele Zorzetto is the Business Development Director at Teleperformance Italy, with over 20 years of experience in sales and outsourcing, focusing on Digital CRM. He holds an MBA from MIP Politecnico di Milano and is described by colleagues as a results-focused leader.

He is passionate about continuous learning and finds inspiration by listening to worldwide leaders discuss the future, leadership, and the human role in the new AI era.

He holds recent professional certifications in Generative AI and GPT-4, reflecting his focus on the new age of customer experience.

Personality Overview

Status Quo Seeker

Late Adopter

Tough To Convince

They are thorough and always follow a systematic approach.  They do not like taking risks at all and go for proven options in the end. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Customer Experience (CX)
He is focused on the "new CX age" at Teleperformance and emphasizes the importance of empathy and trust in the brand-client relationship.
Generative AI
He holds recent certifications in GPT-4 and Generative AI and actively discusses the impact of the "AI era" on business and customer relations.
Energy & Utilities
He was a featured speaker at Utility Day, a major event for Energy Retailers, and shares insights on transformation within the sector.

Media Appearances

Emanuele has no verified media appearances

Work History

5-2023
Director of Business Development Italy Group at Teleperformance
1-2018 - 5-2023
Head of Telco Market at Assist Digital
2-2017 - 5-2023
Senior Account Business Unit Media&Utilities at Assist Digital
3-2016 - 1-2017
Key account manager senior at Comdata SpA
9-2007 - 1-2017
Key Account Manager, Business Unit Telecommunications at Comdata SpA

Education

2005 - 2007
MBA - Master Business Administration from MIP Politecnico di Milano
1992 - 1997
Laurea from Università degli Studi di Milano

More Information

Social Presence :

Prographics :

Exp : 26 Location : Milan, Lombardy, Italy Job Level : Mid-senior Designation : Director of Business Development Italy Group at Teleperformance
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Insights For Selling To Emanuele

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emanuele is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Emanuele

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Emanuele move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Emanuele take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Emanuele

Personality Compatibility


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