Emilio Sanchez in

Emilio Sanchez

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Principal Customer Success Manager at ServiceNow
📍 United Kingdom

Emilio is a Principal Customer Success Manager at ServiceNow with a background in computer science and extensive experience in cybersecurity from his time at Armis. People he has worked with describe him as proactive, resilient, and a trustworthy team player with excellent communication skills.

Outside of his tech career, Emilio is multilingual in English, Spanish, and Portuguese. He has a significant passion for fencing, a sport in which he is actively involved as a certified coach, demonstrating leadership and dedication beyond the corporate world.

He holds a Level 1 certification for coaching fencing.

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Experience
18 Years
Current Role
Principal Customer Success Manager
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Emilio shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Emilio cares about

Customer Value
His career is focused on driving adoption, retention, and value perception for strategic accounts, ensuring customers realize tangible benefits from technology.
OT & IoT Security
He holds a certification in OT Cybersecurity and has promoted solutions for asset visibility and security across IT, OT, IoMT, and IoT environments.
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Career

Work history

6-2026
Principal Customer Success Manager
ServiceNow
8-2025 - 6-2026
Senior TAM
Armis
11-2022 - 8-2025
Technical Account Manager
Armis
11-2021 - 11-2022
Customer Success Manager
Armis
9-2020 - 11-2021
Customer Success Manager III
F5
In the press

Media appearances

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Education
2004 - 2007
Bachelor’s Degree
Universidade Paulista
2001 - 2003
High School
Colégio Objetivo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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