Emille S.

Energizer
DISC Type : I

Customer Success Operations Director at DocuSign

São Paulo, Brazil

Overview

Emille S. is a Customer Success Operations Director at DocuSign with a background in Computer Engineering from Escola Politécnica da USP. They have a history of leading customer-centric teams, focusing on process improvement, strategic planning, and expanding operations within the LATAM market.


Leading the strategic integration of Comprova. com into DocuSign after its 2014 acquisition, establishing the new Customer Success team in Brazil.

Personality Overview

Relationship Oriented

Enthusiastic

Big Picture Person

They are really good at seeing what the long-term impacts of their decisions could be.  They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

CS Operations
Manages Customer Success Operations, previously building and standardizing the entire CS organization for DocuSign in Brazil.
LATAM Expansion
Successfully led the landing and expansion of the Customer Success function for DocuSign in LATAM.
Post-Acquisition Integration
A key career highlight was leading the integration of Comprova. com into DocuSign after its acquisition in 2014.

Media Appearances

Emille has no verified media appearances

Work History

11-2020
Customer Success Operations Director at DocuSign
6-2019 - 10-2020
Director of Support Delivery at DocuSign
3-2014 - 5-2019
Customer Support and Professional Services Director at DocuSign
4-2012 - 2-2014
Operations Director at Comprova.com Informatica S.A.
3-2009 - 3-2012
Operations Manager at Comprova.com Informatica S.A.

Education

1-1998 - 12-2022
Bachelor's degree in Computer Engineering from Escola Politécnica da USP

More Information

Social Presence :

Prographics :

Exp : 22 Location : São Paulo, Brazil Job Level : Mid-senior Designation : Customer Success Operations Director at DocuSign
URL has been copied!

Insights For Selling To Emille

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Share some stories about how you you have helped people in similar positions succeed
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emille is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Emille

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Emille move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Emille take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Emille

Personality Compatibility


Other DocuSign Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.