Emily Combs

Supporter
DISC Type : s

Chief Operating Officer at Mercy

Greater St. Louis, United States

Overview

Emily Combs is the Chief Operating Officer at Mercy St. Louis, where she oversees $2 billion in operations and leads over 7, 500 team members. With a background as a clinical nurse and an MSN from the University of Missouri-Columbia, she focuses on merging operational excellence with compassionate patient care to drive growth.

Emily is passionate about developing future healthcare leaders, drawing from her experience as an Executive Director of Nursing and a Clinical Adjunct at Maryville University. She is dedicated to establishing a culture of excellence rooted in patient safety and quality outcomes.

Her career started at the bedside as a Registered Nurse, where she contributed to her hospital achieving Magnet status.

Personality Overview

Procedural

Slow To Decisions

Risk-averse

They are good and approachable with everyone, internally and externally.  They are unlikely to become strong champions as they don't prefer pushing other people. They usually go by the book, following all rules and procedures.

Topics They Care About

Healthcare Operations
Manages over $2B in operating revenue and has implemented strategies that reduced patient length of stay by 12% and drove 8% year-over-year growth.
Patient Experience
Her core philosophy is that exceptional healthcare happens when operational excellence meets compassionate care, making patient experience a primary focus.
Clinical Leadership
Progressed from a clinical nurse to COO, managing large teams and focusing on creating a culture where excellence is everyone's responsibility.

Media Appearances

Emily has no verified media appearances

Work History

1-2022
Chief Operating Officer at Mercy
8-2019 - 1-2022
Vice President Operations at Mercy
4-2015 - 8-2019
Executive Director Nursing at Mercy
1-2010 - 5-2012
Clinical Adjunct at Maryville University
12-2003 - 1-2005
Registered Nurse at St. Luke's Hospital

Education

2007 - 2010
MSN from University of Missouri-Columbia
1999 - 2003
BSN from University of Missouri-Columbia

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater St. Louis, United States Job Level : Leadership Designation : Chief Operating Officer at Mercy
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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Show willingness to accommodating their needs or requests
  • Talk about refund and cancellation policy if the need arises
  • If possible, connect them to existing customers

DONT's

  • Don’t keep pushing them for a straight answer, just make your own conclusions
  • Avoid saying anything that sounds like a risky proposition
  • Don’t rush them to make quick decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Emily

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Emily take some risk or not?

  • They are risk-averse and like to make decisions that others support.

You And Emily

Personality Compatibility


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