Emily Keller

Inquirer
DISC Type : cd

Client Care Operations Analyst, Strategic Initiatives at Visa

Atlanta, Georgia, United States

Overview

Emily is a Strategic Initiatives Operations Analyst at Visa, focusing on client care transformation. A graduate of the University of Cincinnati and Visas development program, she excels in data analysis, process improvement using AI, and driving strategic initiatives aligned with organizational goals.

Emily has a background in mentorship from her time as a peer career coach in university. She has also been recognized with the Cincinnatus Scholarship for her outstanding volunteer hours, showing a strong commitment to community service and helping others.

As part of a winning team project, she traveled to Visas London office to present a solution for challenges faced by Client Services in Europe.

Personality Overview

Upfront

Hard To Convince

ROI Conscious

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

AI in Client Services
Her current role involves identifying and implementing digital and AI capabilities to improve processes within Visa's Client Care Program Management Office.
Strategic Program Management
She is responsible for the successful execution of transformation initiatives, including process improvements and enhancing the client experience on a global scale.
Data-Driven Strategy
Leverages data analysis and storytelling to drive informed decision-making and develop actionable strategies that align with key organizational goals.

Media Appearances

Emily has no verified media appearances

Work History

3-2025
Client Care Operations Analyst, Strategic Initiatives at Visa
8-2023 - 3-2025
Client Services Program Associate at Visa
8-2022 - 5-2023
Peer Career Coach at University of Cincinnati
6-2022 - 8-2022
Junior Executive Sales Intern at Paycom
12-2021 - 4-2022
Second Shift Night Operations Representative at Reliable Transportation Solutions

Education

8-2020 - 4-2023
Bachelor of Science - BS from University of Cincinnati College of Arts and Sciences
8-2020 - 4-2023
Minor in Professional Sales from University of Cincinnati Carl H. Lindner College of Business

More Information

Social Presence :

Prographics :

Exp : 4 Location : Atlanta, Georgia, United States Job Level : Junior Designation : Client Care Operations Analyst, Strategic Initiatives at Visa
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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Refer to testimonials from others in similar positions
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Emily

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Emily take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Emily

Personality Compatibility


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