Emily Sullivan

Enthusiast
DISC Type : i

Vice President, Client and Business Operations at SEPHORA

Pleasant Hill, California, United States

Overview

Emily Sullivan is the Vice President of Client and Business Operations at SEPHORA, specializing in retail operations and strategy. An experienced and collaborative leader, she has progressed through several director-level roles at the company. She holds a BA from California State University, Chico and is certified in Winning Negotiations.

Emily was the recipient of the Q1 2014 Catch the Spirit Award during her tenure at Williams-Sonoma, Inc.

Personality Overview

Non-Confrontational

Optimistic

Amiable & Agreeable

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Client & Business Ops
Leads client and business operations as a Vice President at SEPHORA, reflecting her core professional focus on strategic management and execution.
Retail Strategy
Her career at both SEPHORA and Williams-Sonoma, Inc. has been centered on retail operations, including clienteling, store audits, and defining successful strategies.
Collaborative Leadership
Described as a leader with a collaborative approach, focused on leading teams and effectively communicating with everyone from store associates to executive leadership.

Media Appearances

Emily has no verified media appearances

Work History

10-2023
Vice President, Client and Business Operations at SEPHORA
5-2022 - 10-2023
Senior Director, Business Operations at SEPHORA
7-2020 - 6-2022
Director, Business Operations at SEPHORA
5-2016 - 10-2017
Senior Manager, Retail Operations for Pottery Barn Brands at Williams-Sonoma, Inc.
2-2013 - 5-2016
Manager, Retail Operations for Pottery Barn Brands at Williams-Sonoma, Inc.

Education

1994 - 1998
BA from California State University, Chico

More Information

Social Presence :

Prographics :

Exp : 24 Location : Pleasant Hill, California, United States Job Level : Senior Designation : Vice President, Client and Business Operations at SEPHORA
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Insights For Selling To Emily

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emily is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Emily

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Emily move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Emily take some risk or not?

  • They can take some low-probability risks if needed.

You And Emily

Personality Compatibility


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