Emma is a customer insight professional with over 20 years of experience, predominantly in financial services. She specializes in qualitative and quantitative research to drive CX improvements and holds a BA in Business Decision Analysis from the University of the West of England.
She is passionate about building her team and finding others who share her dedication to enhancing the customer journey.
Unique fact: Emma is self-described as being "obsessed with improving customer journeys and experiences. "
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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