Emma Femic

Evaluator
DISC Type : SDc

Head of Customer Experience at Volumental

Greater Stockholm Metropolitan Area, Sweden

Overview

Emma Femic is the Head of Customer Experience at Volumental, leveraging over a decade of B2B service delivery experience. With a background in IP law, including a Master of Laws, she excels at scaling global teams and driving operational excellence. Colleagues describe her as reliable, competent, and service-oriented.

She is passionate about the intersection of people, technology, and business. Emma has also contributed to academic research on the topic of achieving customer delight within a B2B context, showing a deep interest in fostering positive client relationships beyond standard service delivery.

She was a featured speaker at the "Future of Chatbots & Conversational AI Summit, " where she spoke on building brand trust through AI.

Personality Overview

Fast But Analytical

Quality Focused

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Customer Experience
As Head of CX at Volumental and holding multiple CCSM certifications, she oversees the entire customer lifecycle to ensure seamless experiences and drive client value.
Conversational AI
A recent speaker at the "Future of Chatbots & Conversational AI Summit, " she is focused on leveraging AI not just for efficiency, but to build brand trust.
Brand Protection
Has nearly a decade of experience in the IP industry, previously leading EMEA Brand Protection teams at Corsearch and holding several director-level roles at Incopro.

Media Appearances

Emma has no verified media appearances

Work History

11-2023
Head of Customer Experience at Volumental
10-2021 - 11-2023
Director of Brand Protection, EMEA at Corsearch
4-2021 - 10-2021
Global Service Director at Incopro
2-2020 - 4-2021
UK Service Director at Incopro
11-2018 - 1-2020
Brand Protection Team Leader at Incopro

Education

2020 - 2020
MBA Essentials from The London School of Economics and Political Science (LSE)
2013 - 2017
Master of Laws - LLM from Stockholm University

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Stockholm Metropolitan Area, Sweden Job Level : Mid-senior Designation : Head of Customer Experience at Volumental
URL has been copied!

Insights For Selling To Emma

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Emma is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Emma

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Emma move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Emma take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Emma

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.