Enoli Alcantara in

Enoli Alcantara

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Gerente de melhoria contínua e inteligência operacional | CX at Buser Brasil
📍 Niterói, Rio de Janeiro, Brazil

Enoli Alcantara is a Manager of Continuous Improvement and Operational Intelligence at Buser Brasil, specializing in Customer Experience (CX) and Operational Excellence. She holds a Bachelors in Engineering and a post-graduate degree in Project Management, leveraging her expertise to connect processes, quality, and tools to generate business insights.

Based on her professional activities, Enoli appears passionate about fostering a positive company culture and brand reputation. She actively encourages participation in company award campaigns and shares job openings to attract new talent to her team, demonstrating a commitment to both her employer and colleagues.

Unique fact: Enoli holds an ISO 22000:2018 certification, related to food safety management systems, a unique qualification alongside her primary focus on CX and process improvement.

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Experience
10 Years
Current Role
Gerente de melhoria contínua e inteligência operacional | CX
Location
Niterói, Rio de Janeiro, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Enoli cares about

Customer Experience Strategy
Her career is focused on transforming customer service operations from cost centers into valuable sources of business insights, directly impacting NPS and CSAT scores.
Continuous Improvement
She leads strategic initiatives at Buser Brasil to diagnose operational inefficiencies, analyze data, and optimize organizational processes for better performance.
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Career

Work history

4-2026
Gerente de melhoria contínua e inteligência operacional | CX
Buser Brasil
7-2024 - 5-2026
Coordenadora de Processos e Melhoria Contínua
Buser Brasil
8-2021 - 7-2024
Analista de Processos e Melhoria Contínua
Buser Brasil
10-2018 - 12-2019
Analista de qualidade
Companhia Metalúrgica Prada
3-2016 - 10-2018
Analista de Qualidade
Carese Pintura Automotiva
In the press

Media appearances

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Education
Pós-graduação em Gestão de Projetos
Descomplica
2012 - 2016
Bacharel em Engenharia
Centro Universitário Dom Bosco do Rio de Janeiro
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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