Eric Brown

Visionary
DISC Type : Ds

Senior IT Service Desk Engineer at GoTo

Boston, Massachusetts, United States

Overview

Eric has no verified overview

Personality Overview

Goal-Oriented

Direct & Assertive

Early Adopter

They are very professional in their approach and can weigh multiple perspectives together.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Eric has no verified topics they care about

Media Appearances

Eric has no verified media appearances

Work History

8-2023
Senior IT Service Desk Engineer at GoTo
1-2023 - 8-2023
Support Specialist at Systems Solution, Inc. (SSI)
6-2022 - 10-2022
Information Technology Services Specialist at Genesys
9-2019 - 6-2022
IT Technician & Support at CyberArk
11-2018 - 4-2019
Sr Customer Service/Help Desk Representative at LifePoint Health®

Education

9-1989 - 5-1993
Education details unavailable from Randolph Jr/Sr High School

More Information

Social Presence :

Prographics :

Exp : 6 Location : Boston, Massachusetts, United States Job Level : Middle Designation : Senior IT Service Desk Engineer at GoTo
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Insights For Selling To Eric

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Let them know of potential risks but suggest mitigation methods alongside

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eric is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Eric

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Eric move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Eric take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Eric

Personality Compatibility


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