Eric Cannady

Galvanizer
DISC Type : Id

Customer Success Manager, Director at Salesforce

Denver Metropolitan Area, United States

Overview

Eric is a Transformation Leader and the Director of Customer Success at Salesforce. He has a proven track record from his time at IBM, where he led large-scale global Salesforce implementations and designed sales enablement programs. People who have worked with him describe him as dedicated, focused, and decisive.

He successfully directed the technical deployment of Salesforce Service Cloud to over 25, 000 users while at IBM.

Personality Overview

Socially Adept

People-Oriented

Persuader

They are charming and have the ability to align others behind their decisions.  They will bat for you if they come to believe in you. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

Salesforce Transformation
He has extensive experience leading large-scale, global deployments of Salesforce Sales Cloud and Service Cloud from his time at IBM.
Customer Success
In his current director-level role at Salesforce, he acts as a trusted advisor and strategic partner for customer organizations to help them realize value.
Sales Enablement
At IBM, he was a Sales Enablement Architect responsible for implementing tools to enhance seller productivity and performance.

Media Appearances

Eric has no verified media appearances

Work History

1-2026
Customer Success Manager, Director at Salesforce
3-2025 - 12-2025
Sales Enablement Architect at IBM
6-2022 - 3-2025
Senior Product Manager/Program Director - Salesforce@IBM at IBM
1-2017 - 6-2022
Offering/Program Manager, Salesforce for Support at IBM
5-2012 - 1-2017
Global SaaS Support Operations at IBM

Education

Eric has no verified education history

More Information

Social Presence :

Prographics :

Exp : 25 Location : Denver Metropolitan Area, United States Job Level : Mid-senior Designation : Customer Success Manager, Director at Salesforce
URL has been copied!

Insights For Selling To Eric

During A Call Or A Meeting

DO's

  • Present testimonials from existing customers about their experience with your product
  • You might need to keep the conversation on track, they tend to slide off-topic
  • Focus on building a relationship, it can play a key role in their decision making

DONT's

  • Do not come across as negative or non-supportive, work with them as a partner
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t be excessively objective, focus on building a story first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eric is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Eric

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Eric move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Eric take some risk or not?

  • They can take risks if necessary.

You And Eric

Personality Compatibility


Other Salesforce Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.