Eric Cannady in

Eric Cannady

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Customer Success Manager, Director at Salesforce
📍 Denver Metropolitan Area, United States

Eric is a Transformation Leader and the Director of Customer Success at Salesforce. He has a proven track record from his time at IBM, where he led large-scale global Salesforce implementations and designed sales enablement programs. People who have worked with him describe him as dedicated, focused, and decisive.

He successfully directed the technical deployment of Salesforce Service Cloud to over 25, 000 users while at IBM.

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Experience
25 Years
Current Role
Customer Success Manager, Director
Job Level
Mid-senior
Location
Denver Metropolitan Area, United States
Personality Overview

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Communication Style
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Priorities

Topics Eric cares about

Salesforce Transformation
He has extensive experience leading large-scale, global deployments of Salesforce Sales Cloud and Service Cloud from his time at IBM.
Customer Success
In his current director-level role at Salesforce, he acts as a trusted advisor and strategic partner for customer organizations to help them realize value.
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Career

Work history

1-2026
Customer Success Manager, Director
Salesforce
3-2025 - 12-2025
Sales Enablement Architect
IBM
6-2022 - 3-2025
Senior Product Manager/Program Director - Salesforce@IBM
IBM
1-2017 - 6-2022
Offering/Program Manager, Salesforce for Support
IBM
5-2012 - 1-2017
Global SaaS Support Operations
IBM
In the press

Media appearances

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Education

Eric has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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