Erica Müller

Examiner
DISC Type : cs

Gerente Operaciones Asistencia at AXA Partners

Buenos Aires, Buenos Aires Province, Argentina

Overview

Manager of Assistance Operations at AXA Partners with over four years of experience leading teams and managing client expectations. Skilled in analyzing KPIs, defining action plans, and implementing work units from scratch. Holds a university degree in administration and a certification in Business Process Management.

Bilingual in English and Spanish, with advanced proficiency in Portuguese. Shows interest in major technology and consulting firms like Microsoft and EY. Actively participates in corporate social responsibility initiatives, including environmental conservation efforts through company-led campaigns.

Contributed to a fundraiser for the Tara Ocean Foundation by sharing personal photos of the Chicago and Amstel rivers.

Personality Overview

Status Quo Seeker

Tough To Convince

Unexpressive

They are always well-planned and adopt a systematic approach.  They tend to be clear about their needs and limitations and are unlikely to promise too much. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Operational Excellence
Focuses on analyzing KPIs, creating action plans, and implementing work units from scratch to align with client expectations.
Team Leadership
Has progressed from a supervisor to a manager role at AXA Partners, with extensive experience in managing teams to achieve objectives.
Business Process Management
Certified in BPM Fundamentals, showing a commitment to the registration, control, and governance of business processes.

Media Appearances

Erica has no verified media appearances

Work History

9-2022
Gerente Operaciones Asistencia at AXA Partners
7-2019 - 9-2022
Responsable unidad de negocios asistencia at AXA Partners
3-2018 - 7-2019
supervisora at AXA Partners

Education

3-2022 - 8-2024
Técnico universitario en administración from Universidad Tecnológica Nacional

More Information

Social Presence :

Prographics :

Exp : 7 Location : Buenos Aires, Buenos Aires Province, Argentina Job Level : N/A Designation : Gerente Operaciones Asistencia at AXA Partners
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Insights For Selling To Erica

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erica is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Erica

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Erica move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Erica take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Erica

Personality Compatibility


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