Erica Mims

Inspirer
DISC Type : id

Senior Manager at Box

Austin, Texas, United States

Overview

Erica Mims is a Senior Manager of Customer Success at Box, where she has steadily progressed through leadership roles. She leverages her extensive background in client advocacy, including her time as a Client Success Director at Bazaarvoice, to foster strong customer relationships. She holds a Bachelor of Science from The University of Texas at Austin.

Erica is deeply connected to her alma mater, The University of Texas at Austin, listing it as a primary interest. Her colleagues consistently praise her professional enthusiasm, patience, and dedication, highlighting her positive attitude even when navigating difficult challenges and strategic collaborations.

In recommendations, Erica is frequently described by colleagues and clients as the "gold standard for Client Service. "

Personality Overview

Decisive

Achievment Oriented

Generous

They measure a product on its merit but can be influenced by strong testimonials.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Client Advocacy
Her career is centered on customer success. Colleagues and clients have called her the "gold standard for Client Service" and a "client's dream contact. "
Team Development
Has progressed from Manager to Senior Manager at Box and has recently posted about hiring for new roles, indicating a focus on building and leading her team.
Product Innovation
Showed her engagement with company growth by recently sharing a post expressing excitement for Box's "continued innovation by our product team. "

Media Appearances

Erica has no verified media appearances

Work History

5-2025
Senior Manager at Box
3-2021 - 5-2025
Manager, Customer Success at Box
4-2020 - 2-2021
Sr. Customer Success Manager at Box
8-2018 - 3-2020
Customer Success Manager at Box
6-2015 - 7-2018
Client Success Director at Bazaarvoice

Education

2006 - 2010
Bachelor of Science (BS) from The University of Texas at Austin
2002 - 2006
Education details unavailable from Pleasanton High School

More Information

Social Presence :

Prographics :

Exp : 17 Location : Austin, Texas, United States Job Level : Middle Designation : Senior Manager at Box
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Insights For Selling To Erica

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erica is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Erica

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Erica move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Erica take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Erica

Personality Compatibility


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