Erica Mims in

Erica Mims

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Senior Manager at Box
📍 Austin, Texas, United States

Erica Mims is a Senior Manager of Customer Success at Box, where she has steadily progressed through leadership roles. She leverages her extensive background in client advocacy, including her time as a Client Success Director at Bazaarvoice, to foster strong customer relationships. She holds a Bachelor of Science from The University of Texas at Austin.

Erica is deeply connected to her alma mater, The University of Texas at Austin, listing it as a primary interest. Her colleagues consistently praise her professional enthusiasm, patience, and dedication, highlighting her positive attitude even when navigating difficult challenges and strategic collaborations.

In recommendations, Erica is frequently described by colleagues and clients as the "gold standard for Client Service. "

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Experience
17 Years
Current Role
Senior Manager
Job Level
Middle
Location
Austin, Texas, United States
Personality Overview

How Erica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Erica cares about

Client Advocacy
Her career is centered on customer success. Colleagues and clients have called her the "gold standard for Client Service" and a "client's dream contact. "
Team Development
Has progressed from Manager to Senior Manager at Box and has recently posted about hiring for new roles, indicating a focus on building and leading her team.
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Career

Work history

5-2025
Senior Manager
Box
3-2021 - 5-2025
Manager, Customer Success
Box
4-2020 - 2-2021
Sr. Customer Success Manager
Box
8-2018 - 3-2020
Customer Success Manager
Box
6-2015 - 7-2018
Client Success Director
Bazaarvoice
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2010
Bachelor of Science (BS)
The University of Texas at Austin
2002 - 2006
Education details unavailable
Pleasanton High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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