Erica Peng

Energizer
DISC Type : I

Director Customer Travel at Cathay Pacific

Hong Kong, Hong Kong SAR

Overview

Erica has no verified overview

Personality Overview

Informal

Full Of Energy

Imaginative

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are always positive and upbeat, so take their promises with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Erica has no verified topics they care about

Media Appearances

Erica has no verified media appearances

Work History

1-2023
Director Customer Travel at Cathay Pacific
8-2021 - 1-2023
General Manager Planning at Cathay Pacific
7-2019 - 8-2021
General Manager Airport Service Delivery at Cathay Pacific

Education

6-2025 - 8-2025
Stanford Executive Program (SEP) from Stanford University Graduate School of Business
9-2022 - 6-2025
Executive Master in Public Administration from Tsinghua University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Hong Kong, Hong Kong SAR Job Level : Mid-senior Designation : Director Customer Travel at Cathay Pacific
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Insights For Selling To Erica

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk anecdotally about the customer experience that your product offers
  • Do some small talk, ask them how things are going on their side

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erica is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Erica

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Erica move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Erica take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Erica

Personality Compatibility


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