Erica Peterson

Inspirer
DISC Type : id

Service Manager at NOVA Computer Solutions

Greater Tampa Bay Area, United States

Overview

Erica Peterson is a strategic IT Service Leader specializing in global IT service delivery and enterprise-scale operations. With expertise in ITIL-based process design and performance metrics, she excels at building and scaling high-performing teams to exceed SLA benchmarks. People who have worked with her describe her as dedicated and loyal.

Erica is focused on personal and professional development, recently completing courses on interpersonal communication, public speaking, and effective people management. She is an advocate for mental health and believes that having the right team is crucial for success, fostering collaborative and innovative work cultures.

She once implemented a Mac fleet deployment system that boosted team productivity by 30%.

Personality Overview

Achievment Oriented

Decisive

Confident & Optimistic

They don’t mind taking a stand if they believe in something.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

IT Service Delivery
Her entire career focuses on leading service desk operations, optimizing ITIL-aligned processes, and driving initiatives to enhance user satisfaction and efficiency.
Team Leadership
She has extensive experience leading, coaching, and mentoring technical teams, and recently completed a course on being a manager people won't leave.
Process Optimization
Consistently improves IT operations by monitoring KPIs, reducing repeat issues by 15% in a previous role, and increasing efficiency through new deployments.

Media Appearances

NOVA Computer Solutions Welcomes Erica Peterson as Manager. Featured in NOVA Computer Solutions

See Now

Work History

9-2024
Service Manager at NOVA Computer Solutions
1-2023 - 9-2024
Technical Support Analyst Manager at First American Bank
12-2019 - 12-2022
Manager, IT End User Services at Jockey International, Inc.
4-2016 - 12-2019
End user Support Analyst at Jockey International, Inc.
11-2008 - 4-2016
Technical Specialist, Microcomputer at Jockey International, Inc.

Education

Associate's degree from Gateway Technical College

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Tampa Bay Area, United States Job Level : Middle Designation : Service Manager at NOVA Computer Solutions
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Insights For Selling To Erica

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Refer to testimonials from well known people to highlight the value of your product
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Erica is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Erica

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Erica move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Erica take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Erica

Personality Compatibility


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