Erica Peterson
Login to view DISC.Erica Peterson is a strategic IT Service Leader specializing in global IT service delivery and enterprise-scale operations. With expertise in ITIL-based process design and performance metrics, she excels at building and scaling high-performing teams to exceed SLA benchmarks. People who have worked with her describe her as dedicated and loyal.
Erica is focused on personal and professional development, recently completing courses on interpersonal communication, public speaking, and effective people management. She is an advocate for mental health and believes that having the right team is crucial for success, fostering collaborative and innovative work cultures.
She once implemented a Mac fleet deployment system that boosted team productivity by 30%.
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